Rick Selby's Window Media Player Error Codes

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Window Media Player Error Codes

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Table of Contents

List of Error Codes

80004004	C00D0BC2	C00D1167	C00D11BB
80010105	C00D0BC8	C00D1168	C00D11BD
80040212	C00D0BCE	C00D116A	C00D11BE
80040241	C00D0FA3	C00D116B	C00D11BF
80040255	C00D0FA4	C00D116E	C00D11C0
80040316	C00D0FAA	C00D1171	C00D11C4
80041002	C00D0FAB	C00D1176	C00D11C7
800480CF	C00D0FB0	C00D1178	C00D11C9
80049006	C00D0FB2	C00D117A	C00D11CB
8007001F	C00D0FB3	C00D1194	C00D11CD
80070037	C00D0FCD	C00D1196	C00D11D1
800704C7	C00D0FD6	C00D1197	C00D11D2
800704CF	C00D0FD9	C00D1198	C00D11D6
800706BE	C00D0FDD	C00D1199	C00D11F8
80070716	C00D1053	C00D119A	C00D132B
800C000D	C00D1057	C00D119C	C00D2720
800C2EE2	C00D106A	C00D119D	C00D2748
C00D000F	C00D1074	C00D119F	C00D274B
C00D001F	C00D1076	C00D11A9	C00D274D
C00D07F1	C00D1090	C00D11AB	C00D2759
C00D07F2	C00D10B6	C00D11AE	C00D27E1
C00D080D	C00D10BA	C00D11B0	C00D2847
C00D0BB8	C00D10CD	C00D11B3	C00D2EEC
C00D0BBB	C00D10D1	C00D11B6	C00D2EEE
C00D0BC1	C00D1163	C00D11BA

The Player Displays "error downloading codec"
Error Message "Internal application error"
Player Does Not Recognize CD-R Or CD-RW Drive
"Class not registered" (80040154 or 80004002)
Lose Video After A Few Seconds Of Playing
Sound Device Problems

80004004: Requested action was canceled

If you were trying to play a protected file and that file required you to download a license, this error message might appear if you cancel the license acquisition process before it is completed.

80010105: Server threw an exception

Error usually occurs when you try to synchronize a file that cannot be converted to the format required by the device.
The file you are trying to synchronize was encoded (compressed) by using an MPEG-2 codec and your device cannot play files in this format.
Windows Media Player cannot convert the file from the MPEG-2 format to the required format because a compatible MPEG-2 decoder (also known as a DVD decoder) is not installed on your computer.
Install a compatible decoder.
The following decoders are compatible with Windows Media Player 10:
If one of these decoders is installed on your computer, it might be an older version that is not supported by Windows Media Player 10.
If that is the case, you must upgrade to a newer version of the decoder.
- Identifying the installed decoder
  - If you are not sure which decoder is installed on your computer, install the Windows XP DVD Decoder Checkup Utility from the Microsoft Download Center. You can use this utility to:
    - Identify the MPEG-2 decoders that are installed on your computer.
    - Identify whether the decoders are compatible with Windows Media Player 10.
    - Choose which installed decoder you want Windows Media Player 10 to use when synchronizing DVR-MS files to a portable device.
  - In some cases, the utility will suggest a Web site where an updated decoder might be available.
  - If the program indicates that you do not have an MPEG-2 decoder installed, consider purchasing one from one of the vendors listed previously.
  - If the utility indicates that your decoder is not compatible with Windows Media Player 10 and the program does not suggest a Web site where an updated decoder might be available, try one of the following:
    - If your computer came with a DVD drive preinstalled, contact your computer manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
    - If you installed a DVD drive in your existing computer, contact the DVD drive manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
    - If you installed a DVD decoder from one of the companies listed on the MP3 Creation Packs and DVD Decoders for Windows XP page, contact the company about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
  - For more information about this error message, in the Microsoft Knowledge Base, see article 884841, "Error message when you try to synchronize video files in Windows Media Player 10."

80040212: Memory allocation cannot be set

Error usually occurs when you try to synchronize a file that cannot be converted to the format required by the device.
The file you are trying to synchronize was encoded (compressed) by using an MPEG-2 codec and your device cannot play files in this format. Windows Media Player cannot convert the file from the MPEG-2 format to the required format because a compatible MPEG-2 decoder (also known as a DVD decoder) is not installed on your computer.
Install a compatible decoder.
The following decoders are compatible with Windows Media Player 10:
If one of these decoders is installed on your computer, it might be an older version that is not supported by Windows Media Player 10.
If that is the case, you must upgrade to a newer version of the decoder.
- Identifying the installed decoder
  - If you are not sure which decoder is installed on your computer, install the Windows XP DVD Decoder Checkup Utility from the Microsoft Download Center. You can use this utility to:
    - Identify the MPEG-2 decoders that are installed on your computer.
    - Identify whether the decoders are compatible with Windows Media Player 10.
    - Choose which installed decoder you want Windows Media Player 10 to use when synchronizing DVR-MS files to a portable device.
  - In some cases, the utility will suggest a Web site where an updated decoder might be available.
  - If the program indicates that you do not have an MPEG-2 decoder installed, consider purchasing one from one of the vendors listed previously.
  - If the utility indicates that your decoder is not compatible with Windows Media Player 10 and the program does not suggest a Web site where an updated decoder might be available, try one of the following:
    - If your computer came with a DVD drive preinstalled, contact your computer manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
    - If you installed a DVD drive in your existing computer, contact the DVD drive manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
    - If you installed a DVD decoder from one of the companies listed on the MP3 Creation Packs and DVD Decoders for Windows XP page, contact the company about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
  - For more information about this error message, in the Microsoft Knowledge Base, see article 884841, "Error message when you try to synchronize video files in Windows Media Player 10."

80040241: Cannot perform the requested action

You tried to play a .dvr-ms file (such as a file created by the Personal Video Recorder (PVR) in Windows XP Media Center Edition), and your computer is not configured to play this type of file.
To solve the problem, see the Microsoft Download Center.
You tried to play a file type that is not supported by Windows Media Player.
For a list of file types that are supported by Windows Media Player, see Supported file types.

80040255: Windows Media Player does not support this file type

For a list of file types that are supported by Windows Media Player, see Supported file types.

80040316: Cannot perform the requested action

If you were trying to synchronize content to a portable device, such as a Portable Media Center, try one of the following:
- If you are using a beta release of Windows Media Player 10, install the latest version.
- If the problem persists, install the latest digital rights management (DRM) components as described below.
- If you are using the latest version of Windows Media Player 10, install the latest digital rights management (DRM) components by following the instructions on the Windows Media Security Upgrade page.
For more information about this error message, in the Microsoft Knowledge Base, see article 885944, "You receive an error message when you transfer protected Windows Media content to a Portable Media Center device."

80041002: Cannot find the license for this file

License might have been deleted or might have become corrupted.
- If you have backup copies of your licenses, you can restore them, and then try playing the file again.
- If you do not have backup copies of your licenses, you need to obtain a new license for the content. If you need a license for a CD track that you copied, rip (copy) the CD track again.
- If you need a license for a file that you downloaded from the Internet, return to the Web site where you got it and download the file again.
For more information about backing up and restoring licenses, see Windows Media Player Help.

800480CF: Cannot perform the requested action

If you were trying to synchronize content to a portable device, such as a Portable Media Center, try one of the following:
- If you are using a beta release of Windows Media Player 10, install the latest version .
- If the problem persists, install the latest digital rights management (DRM) components as described below.
- If you are using the latest version of Windows Media Player 10, install the latest digital rights management (DRM) components by following the instructions on the Windows Media Security Upgrade page.
- For more information about this error message, in the Microsoft Knowledge Base, see article 885944, "You receive an error message when you transfer protected Windows Media content to a Portable Media Center device."

80049006: Cannot perform the requested action

If you were trying to synchronize content to a portable device, such as a Portable Media Center, try one of the following:
- If you are using a beta release of Windows Media Player 10, install the latest version . If the problem persists, install the latest digital rights management (DRM) components as described below.
- If you are using the latest version of Windows Media Player 10, install the latest digital rights management (DRM) components by following the instructions on the Windows Media Security Upgrade page.
- For more information about this error message, in the Microsoft Knowledge Base, see article 885944, "You receive an error message when you transfer protected Windows Media content to a Portable Media Center device."

8007001F: Cannot perform the requested action

There is a problem with the computer hardware.
The hard disk might be damaged, disconnected, or not formatted.
The file that you tried to play is being streamed from the same computer on which Windows Media Services is installed.
To play the file, Windows Media Player must be installed on a different computer than Windows Media Services.

80070037: Cannot find the file

If you typed a Uniform Resource Locator (URL) in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again.
- If you clicked a link on a Web page, the link might not be valid.

800704C7: Requested action was canceled

If you were trying to play a protected file and that file required you to download a license, this error message might appear if you cancel the license acquisition process before it is completed.

800704CF: Cannot find the file

If you typed a URL in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again.
If you clicked a link on a Web page, the link might not be valid.

800706BE: Remote procedure call failed

File that cannot be converted to the format required by the device.
- The file you are trying to synchronize was encoded (compressed) by using an MPEG-2 codec and your device cannot play files in this format. Windows Media Player cannot convert the file from the MPEG-2 format to the required format because a compatible MPEG-2 decoder (also known as a DVD decoder) is not installed on your computer.
- To solve the problem, you must install a compatible decoder.
- The following decoders are compatible with Windows Media Player 10:
- If one of these decoders is installed on your computer, it might be an older version that is not supported by Windows Media Player 10. If that is the case, you must upgrade to a newer version of the decoder.

80070716: Cannot display a skin

Solution:
- In skin mode, right-click anywhere on the Player, and then click Switch to Full Mode.
- In full mode, on the View menu, click Skin Chooser, and then double-click a different skin (such as Classic).
- In skin mode, right-click anywhere on the Player, and then click Switch to Full Mode.
- In full mode, on the View menu, click Skin Chooser, and then double-click the skin that you were using when the error occurred.
If the error appears again, the skin might not be compatible with this version of the Player.

800C000D: The specified protocol is not supported

When clicking on a link on a Web page and received this error message, the link might not be valid.
If you typed an Internet address and received this error message, verify that you are using a protocol supported by Windows Media Player, and then try again.
A list of supported protocols and the correct syntax follows:
- mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
- http://server/filename
- mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)
If Windows Media Player supports the protocol and you still cannot play the content, verify that the Player is configured to use all of its supported protocols.
- To configure protocol settings
  - On the Tools menu, click Options, and then click the Network tab.
  - In the Streaming protocols area, select all the protocol check boxes.
Note
- The supported protocols can be used only to stream digital media files. Windows Media Player cannot be used as a browser.

800C2EE2: Action timed out

You are trying to play protected content (for example, music that you downloaded from an online store such as MSN Music or Napster) and your Internet connection settings are preventing the Player from downloading updated security components.
Solution, in Internet Explorer, on the Tools menu, click Internet Options, click the Connections tab, click the LAN Settings button, and then clear the Automatically detect settings check box.
In the Proxy server section, verify that your proxy server settings are correct.
If you do not know what your proxy settings should be, contact your network administrator or Internet service provider (ISP).
The server is not available (for example, the server is busy or not online).
Try again later.

C00D000F: The server has no more connections available

Try to play the file at another time.

C00D001F: Cannot find the file

If you typed a URL in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again.
If you clicked a link on a Web page, the link might not be valid.

C00D07F1: Your network might not be set up to handle a live broadcast connection

This usually indicates either:
- Your network is not configured to handle a multicast connection.
- The live broadcast has already ended.

Dial-up connections in particular often do not support live broadcasts.

C00D07F2: Your network might not be set up to handle a live broadcast connection

This usually indicates either:
- Your network is not configured to handle a multicast connection.
- The live broadcast has already ended.

Dial-up connections in particular often do not support live broadcasts.

C00D080D: File is corrupted

One of the following reasons may result in might this error message and you will have to download the file again.:
- The file was modified by another program in an unsupported manner.
- The file was partially downloaded and saved in an incomplete state.
- The program used to create the file did not create it correctly.

C00D0BB8: Cannot play the file

You are trying to play an MP3 file that contains compressed ID3 headers.
The ID3 header is a portion of the file that stores the song's album information (for example, the song name, artist name, album name, and genre).
This information is sometimes called a "tag."
To fix the problem, make a copy of the file and then use a non-Microsoft ID3 tag editing program to remove or reset the file's ID3 headers.
After you remove the ID3 headers, Windows Media Player should be able to play the MP3 file.
Attempting to remove ID3 headers might damage the file and make it unplayable. Therefore, always make a copy of the file before you edit it.
If this solution does not resolve the problem, the file might be corrupted.

C00D0BBB: Cannot perform the requested action

If you received this message after trying to play a .dvr-ms file (such as a file created by the Personal Video Recorder (PVR) in Windows XP Media Center Edition), your computer might not be configured to play this type of file.
Solution, see the Microsoft Download Center.

C00D0BC1: Cannot perform the requested action

The license associated with the file does not allow this action.
You are trying to play a .dvr-ms file that is protected. The Personal Video Recorder (PVR) in Windows XP Media Center Edition.
A protected .dvr-ms file can only be played on the computer on which it was recorded.

C00D0BC2: Cannot play the file

The Player is not configured to download codecs automatically.
To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
The required codec is not available on the codec server.

C00D0BC8: Cannot play the file

The Player is not configured to download codecs automatically.
To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
The required codec is not available on the codec server.

C00D0BCE: Cannot burn files to CD

You must convert them to 16-bit, 44-kHz files first.
You can use Microsoft Sound Recorder to do this.
For more information about using Sound Recorder, see Windows Help.

C00D0FA3: Windows Media Player does not support this file type

For a list of file types that are supported by Windows Media Player, see Supported file types.

C00D0FA4: Cannot use digital playback to play the CD

The Player has automatically switched the CD drive setting to analog playback.
To switch back to digital CD playback, use the Devices tab.
- To switch to digital CD playback
  - On the Tools menu, click Options, and then click the Devices tab.
  - Double-click the CD drive, and then in the Playback area, click Digital.

C00D0FAA: Cannot rip the track

This error message could result if an MP3 encoder is installed on your computer, but the corresponding key in the Windows registry is not set correctly.
In certain circumstances, the registry key value might not be valid if you used Windows Media Player 9 Series to rip CD tracks into MP3 format, and then you upgraded to Windows Media Player 10 later.
- Change the audio quality setting for ripping CDs.
- This will not enable you to rip CD tracks into MP3 files that have an audio quality setting of 128 kilobits per second (Kbps).
- Delete the value of the LowRateSample registry key. This will enable you to rip tracks into 128-Kbps MP3 files.
  - To change the audio quality setting for ripping CDs
    - In Windows Media Player 10, right-click the title bar, point to Tools, and then click Options.
    - Click the Rip Music tab, and then move the Audio quality slider to any setting other than 128 Kbps.
  - To delete the value of the LowRateSample registry key Warning: Incorrectly editing the registry may severely damage your system. At the very least, you should back up any valued data on the computer before making changes to the registry.
    - For information about backing up and restoring the registry, see Windows Help.
      - Click Start, and then click Run.
      - In the Open text box, type regedit, and then click OK.
      - In Registry Editor, find the following registry key:
        HKEY_LOCAL_MACHINE\Software\Microsoft\MediaPlayer\Settings\Mp3Encoding\LowRateSample
      - Double-click the key, and then, in Value data, delete the value that is displayed.
      - Click OK, and then close Registry Editor.

C00D0FAB: Using CD error correction

The Player can play some CDs that contain errors if the error correction option is turned on.
- To turn on error correction
  - On the Tools menu, click Options.
  - Click the Devices tab, click the CD drive, and then click Properties.
  - On the Audio tab, in the Playback area, select the Use Error Correction check box.
- Note:
  - Turning on error correction might cause the CD audio to skip in places.

C00D0FB0: Audio CDs will not rip correctly

The setting for the CD drive in Windows Media Player is set to analog copying (ripping).
The setting for the CD drive in Device Manager is set to digital CD audio.
To use analog copying, both settings must be set to use analog or no audio is copied.
- To change the CD drive setting to analog in Device Manager
  - Open Device Manager, right-click the CD drive, and then click Properties.
  - Click the Properties tab.
  - Clear the Enable digital CD audio for the CD-ROM device check box.

C00D0FB2: Cannot use digital playback to play the CD

Devices

To switch to digital CD playback
- On the Tools menu, click Options, and then click the Devices tab.
- Double-click the CD drive, and then in the Playback area, click Digital.

C00D0FB3: Cannot use digital playback to play the CD

Devices

To switch to digital CD playback
- On the Tools menu, click Options, and then click the Devices tab.
- Double-click the CD drive, and then in the Playback area, click Digital.

C00D0FCD: Specifying the minimum size of files for the library

To change the minimum size of files added to the library
- On the Tools menu, click Options, and then click Library.
- In Audio files number KB, type the size of the smallest audio file that you want added to the library.
- In Video files number KB, type the size of the smallest video file that you want added to the library.

C00D0FD6: Damaged or incompatible plug-in

A damaged or incompatible plug-in might have caused the problem to occur.
As a precaution, all optional plug-ins have been disabled.
- If you enable optional plug-ins and the Player continues to close unexpectedly, it is recommended that you identify the damaged or incompatible plug-in and remove it.
  - Troubleshoot plug-ins
    - On the Tools menu, point to Plug-ins, and then click each plug-in that has a check mark next to its name.
    - This disables all optional plug-ins.
    - On the Tools menu, point to Plug-ins, and then select one of the plug-ins.
    - This enables the plug-in.
    - Play the same content that you were playing when the Player closed unexpectedly.
    - try one of the following:
      - If the Player closes unexpectedly, on the Tools menu, click Options, and then click the Plug-ins tab. Select the plug-in that you last enabled, and then click Remove.
      - If the Player does not close unexpectedly, enable another plug-in and repeat Steps 3 and 4 until you identify the damaged or incompatible plug-in.
  - If the previous procedure does not solve the problem, the damaged or incompatible plug-in might be a digital signal processing (DSP) or rendering plug-in.
  - Because these plug-ins cannot be completely disabled, for troubleshooting purposes, you must remove them instead. Before you remove a plug-in, verify where you can reinstall (add) it from later.
    - To troubleshoot DSP and rendering plug-ins (advanced)
      - On the Tools menu, click Options, and then click the Plug-ins tab.
      - In Category, click Video DSP, select each of the plug-ins that appear in the Video DSP list (the right pane), and then click Remove.
      - Repeat for the Audio DSP, Other DSP, and Renderer categories.
        All optional DSP and renderer plug-ins are removed.
      - Click Add, select one DSP or renderer plug-in to install, and then click Open.
      - On the Tools menu, point to Plug-ins, and verify that the added plug-in is selected (that is, it has a check mark next to its name).
      - If it is not selected, click the plug-in to select it.
        Because renderer plug-ins are always enabled, they do not appear on this menu.
      - Play content that uses the plug-in that you added.
      - To verify that the content is using the plug-in that you added, on the Plug-ins tab, in Category, click the type of plug-in that you added, and in the plug-in list (the right pane), verify that (loaded) appears after the plug-in name.
      - For DSP plug-ins, on the Tools menu, also point to Plug-ins, and verify that the added plug-in is selected.
      - If (loaded) does not appear after the plug-in name, play a different piece of content until it does.
      - try one of the following:
        
        If the Player closes unexpectedly, on the Tools menu, click Options, and then click the Plug-ins tab. Select the plug-in that you added last, and then click Remove.
        
        If the Player does not close unexpectedly, add another plug-in and repeat Steps 4 through 6 until you identify the damaged or incompatible plug-in.
  - Note
    - To add or remove plug-ins, you must be logged on to your computer with a user account that permits you to install programs (for example, an account that is a member of the Administrators or Power Users groups).
    - For more information about user accounts, see Windows Help.

C00D0FD9: The selected plug-in cannot be found

Several plug-ins are included with the Player by default; however, you can add optional plug-ins that have been created by Microsoft or others.
- You encountered this message because the Player cannot find the plug-in that you selected.
- This can occur if the plug-in was not added or removed from the Player properly.
- The Player will try to remove the missing plug-in from the menu so you will not encounter this message again. If you want to use this plug-in, you must install (add) it again.
- For information about adding a plug-in, see Windows Media Player Help.

C00D0FDD: Cannot perform the requested action

Your computer's time and date are not set correctly.

C00D1053: Output link protection not supported

You are not running Windows XP Service Pack 2 (SP2).
To download Windows XP SP2, see the Windows Update page at the Microsoft Web site.
The video mixing renderer option is turned off. Solution, try turning on the video mixing renderer.

C00D1057: A portion of the file cannot be played

By default, Windows Media Player downloads codecs automatically when they are needed to play a file. You might receive this message if the feature for automatically downloading codecs was turned off.
- To enable automatic downloading of codecs
  - On the Tools menu, click Options.
  - On the Player tab, in the Automatic updates area, select the Download codecs automatically check box if it is not already selected.
After you complete this procedure, try playing the file again. If the audio or video portion of the file is still missing when you play the file, it might require a codec that is not supported by Windows Media Player.
Note
- You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

C00D106A: Cannot play the selected playlist

Help

Check for Player Updates

C00D1074: Cannot play the file

A metafile is a file that contains information about other files.
A Windows Media metafile playlist, a file with an .asx, .wax, .wmx, or .wvx extension, can be used to instruct the Player to play a group of digital media files in a specific order.
Metafiles are usually created by a content provider, such as an Internet radio station.
If you created the metafile, verify that it contains items.
For information about creating valid Windows Media metafiles, see the Windows Media Player Software Development Kit (SDK) at the Microsoft Web site.

C00D1076: Cannot play the file

A nested playlist contains another playlist, which in turn might contain another playlist, and so on.
A metafile is a file that contains information about other files. A Windows Media metafile playlist, which might have an .asx, .wax, .wmx, or .wvx extension, can be used to instruct the Player to play a group of digital media files in a specific order.
Metafiles are usually created by a content provider, such as an Internet radio station.
If you created the metafile, reduce the level of nesting.
For information about creating valid Windows Media metafiles, see the Windows Media Player Software Development Kit (SDK) at the Microsoft Web site.

C00D1090: Cannot play the file

A metafile is a file that contains information about other files.
A Windows Media metafile playlist, which might have an .asx, .wax, .wmx, or .wvx extension, can be used to instruct the Player to play a group of digital media files in a specific order.
Metafiles are usually created by a content provider, such as an Internet radio station.
If you created the metafile, verify that it contains items. For information about creating valid Windows Media metafiles, see the Windows Media Player Software Development Kit (SDK) at the Microsoft Web site.

C00D10B6: Cannot play items in the playlist

nested

A nested playlist contains another playlist, which contains another playlist, and so on.
The last playlist (the most nested one) does not contain any items.
If you created the playlist, you can either delete the most nested playlist or add items to it, and then try again.
If you encountered this error message after clicking a link on a Web page, the link might not be valid.

C00D10BA: Cannot find the file

Usually indicates that the link from an item in the library to its associated digital media file is broken.
Items in the library are links to digital media files that are stored on your computer, a network drive, a removable storage card, an Internet server, or another location. Links can be broken for one of the following reasons:
- A link to a temporary file from the Internet cache (for example, a file from the Temporary Internet Files folder) was added to the library and that file was later deleted.
- A link to a digital media file was added to the library and the file was later deleted.
  - To repair a link try one of the following:
    - If you deleted or moved the file, replace it to its original location.
    - If you moved the file, right-click the item in the library, click Error Details, and then type the new location of the file.
  - To delete a link try one of the following:
    - Right-click the item in the library, click Error Details, and then select the Remove file from library check box.
    - Right-click the item in the library, and then click Delete.

C00D10CD: Cannot play the CD

The disc is dirty.
Clean the disc, and then try again.
The disc is damaged.

C00D10D1: Cannot play the file

The Player is not configured to download codecs automatically.
To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
Note that you must be logged on as an administrator or a member of the Administrators group to complete this procedure.
The required codec is not available on the codec server.

C00D1163: A problem occurred with digital copyright protection

To troubleshoot the problem, see the DVD Troubleshooter in Windows Help. In the troubleshooter, click the "I receive a message about digital copy protection" option.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer.
- If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs.
- By default, Windows does not include a DVD decoder.
The following was submitted by Abdel Kader
- In some cases, you can resolve the problem by updating the device driver for your video card. Check to see iif a more recent driver is available for your video card by going to the manufacture's web site, under Support, Download, Drivers..

C00D1167: A problem occurred with copyright protection

Your DVD decoder software needs to be configured. If you have another DVD player program installed on your computer, play the DVD using that program, and then try playing the DVD in Windows Media Player again.
There was a problem configuring your video card. Restart your computer, and then try again.
A troubleshooter is available to help you solve this problem.
To troubleshoot the problem, see the DVD Troubleshooter in Windows Help.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer.
- If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs.
- By default, Windows does not include a DVD decoder.

C00D1168: The system region does not match the decoder region

To troubleshoot the problem, see the DVD Troubleshooter in Windows Help.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer.
- If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder.

C00D116A: Cannot play DVD video

To troubleshoot the problem, see the DVD Troubleshooter in Windows Help.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer.
- If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs.
- By default, Windows does not include a DVD decoder.

C00D116B: Cannot play DVD audio

To troubleshoot the problem, see the DVD Troubleshooter in Windows Help.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer.
- If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder.

C00D116E: Cannot play this portion of the DVD

For more information about DVD parental control, see Windows Media Player Help.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer.
- If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs.
- By default, Windows does not include a DVD decoder.

C00D1171: Cannot play DVD video

To troubleshoot the problem, see the DVD Troubleshooter in Windows Help.
In the troubleshooter, click the "I receive a message about my screen resolution and color quality settings" option.
Note
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer.
- If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs.
- By default, Windows does not include a DVD decoder.

C00D1176: Cannot find a CD recorder

Verify the connection between your computer and the burner.
If the burner is connected properly, use the Add Hardware Wizard in Control Panel to install the appropriate driver file, and then try burning the files again.
For more information about the Add Hardware Wizard, see Windows Help.

C00D1178: Windows Media Player might not support this file type on portable devices

The following table lists the file types supported by Windows Media Player on most portable devices.

File type	File name extension
Windows Media	.asf, .wma, and .wmv
Moving Picture Experts Group (MPEG) Audio Layer-3 (MP3)	.mp3

C00D117A: Windows Media Player has encountered a problem with the portable device

The storage card on the portable device is full. Free some space on the storage card, and then try synchronizing (copying) the files again.
The portable device is not turned on. Turn on the device, and then try synchronizing the files again.
A playlist or folder cannot be created on the portable device because the device does not support this function.

C00D1194: Cannot open the specified URL

Windows Media Player supports the following protocols: multicast, UDP, TCP, and HTTP.
Verify that Windows Media Player is configured to use all of these protocols.
- To configure protocol settings
  - On the Tools menu, click Options, and then click the Network tab.
  - In the Streaming protocols area, select all the protocol check boxes.
- After all protocols are enabled, try playing the file again.
- If you still cannot play the file, Windows Media Player does not support the protocol.

C00D1196: Incorrect user name or password

To access a file that is located on a secure network, you must supply a user name and password for the network domain.
Verify that the user name and password that you are using are spelled correctly and are recognized by the network domain.
It is not sufficient to supply a user name and password for a local system account, which provides access to your computer but not to the network.

C00D1197: Cannot play the file

Your computer is not connected to the local area network (LAN) or to the Internet.
Connect to the network or Internet, and then try again.
The path to the file is not valid. If you typed a Uniform Resource Locator (URL) in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again.
If you clicked a link on a Web page, the link might not be valid.
The server is not available (for example, the server is busy or not online).
Try again later.
Some network protocols in the Player are not enabled.
Enable all network protocols, and then try again.
The proxy server settings for the Player are not configured properly.
Verify that your proxy settings are correct, and then try again.
- To enable all network protocols
  - On the Tools menu, click Options, and then click the Network tab.
  - In the Streaming protocols area, select all the protocol check boxes.
  To verify your proxy server settings
  - On the Tools menu, click Options, and then click the Network tab.
  - Verify your settings in the Streaming proxy settings area.
- Note
  - If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

C00D1198: Cannot connect to the server

The name of the server hosting the content is not valid.
If you typed a Uniform Resource Locator (URL) address in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again.
If you clicked a link on a Web page, the link might not be valid.
The server is not available (for example, the server is busy or not online). Try again later.
The proxy server settings for Windows Media Player are not configured properly.
Verify that your proxy server settings are correct.
- To verify your proxy server settings
  - On the Tools menu, click Options, click the Network tab, and then verify your settings in the Streaming proxy settings area.
- Note
- If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

C00D1199: Cannot play the file

The file type is not supported by the Player.
For a list of file types that are supported by Windows Media Player, see Supported file types.
The file type is supported by the Player, but the file was compressed by using a codec that is not supported by the Player.
The file type is supported, but you are trying to play it in a way that is not supported by the Player.
For example, you might have tried to drag a DVD file with a .vob extension from a DVD to the Windows Media Player icon.
Or you might have tried to open a .vob file by clicking Open on the File menu.
You are trying to play one part of a multipart file. Use a newsreader or other program to combine the files, and then try again.

C00D119A: Cannot play the file

A required codec is not installed on your computer.
A codec is software that the Player uses to decompress a file before playing it.
Typically, the Player automatically downloads and installs required codecs as needed.
However, the Player was unable to download and install the required codec for this file, most likely because a codec is not available for the content that you want to play, or because the Internet security settings for your browser are set too high and do not allow you to download the codec.
Try adjusting your Internet security settings to allow codecs to be downloaded to your computer.
The file that you are trying to play might not be supported by Windows Media Player.
For a list of file types that are supported by Windows Media Player, see Supported file types.
- To allow codecs to be downloaded to your computer
  - In Control Panel, click Internet Options.
  - Click the Security tab, and then click Internet.
  - In the Security level for this zone area, click Default Level.
  - The security level is set to Medium.
- For more information about setting Internet security levels, see Windows Help.
Notes
- Microsoft Internet Explorer does not have to be set as your default browser to download codecs or for Windows Media Player to function properly.
- You must be logged on as an administrator or a member of the Administrators group to complete this procedure.
- If you are unable to play the file after completing this procedure, restart your computer, and then try to play the file again.

C00D119C: Cannot delete the playlist

Non-digital media files in a playlist folder do not appear in Windows Media Player.
If non-digital media files are stored in a playlist folder, the playlist cannot be deleted.
Use My Computer to locate the folder where the playlist that you want to delete is stored, and then delete or move the non-digital media files from it.
After you remove the non-digital media files from the playlist folder, you can delete the playlist.
It is recommended that you store only digital media files in playlist folders to avoid this problem.

C00D119D: Cannot play this file

A metafile is a file that contains information about other files.
A Windows Media metafile playlist, a file with an .asx, .wax, .wmx, or .wvx extension, can be used to instruct the Player to play a group of digital media files in a specific order.
Metafiles are usually created by a content provider, such as an Internet radio station.
If you created the metafile, verify that it contains items.
For information about creating valid Windows Media metafiles, see the Windows Media Player Software Development Kit (SDK) at the Microsoft Web site.

C00D119F: Cannot burn files to CD

Try one or more of the following, and then try again:
- Verify that the CD burner (recorder) is connected properly.
- Clean the disc and verify that it is not damaged.
- Try a different brand of blank discs.
- If another program is currently burning files to the CD, wait until the burning process is complete.
- Quit other programs that might be using the CD burner.
- Restart Windows Media Player.
- Restart your computer.
- Select a slower recording (write) speed for the CD burner.
- Use the Windows Error-checking tool to check for file system errors and bad sectors on your hard disk. For more information about the Error-checking tool, see Windows Help.
To select a slower recording speed
- On the Tools menu, click Options, and then click the Devices tab.
- In Devices, double-click the CD burner, and then click the Recording tab.
- In the write-speed list, select a slower speed.
If the problem persists, the burner might be malfunctioning.
For troubleshooting information, see the documentation that came with the burner.

C00D11A9: Cannot burn or synchronize the file

Protected files (also known as licensed files) are digital media files that are secured with a license to prevent unauthorized distribution and playback.
The license can specify how you can use the file; for example, a license can specify whether you can burn the file to a CD or synchronize the file to a portable device.
The terms of the license are specified by the person or company that provided the file.

C00D11AB: Cannot burn files to CD

To fix the problem, try one or more of the following:
- Clean the disc and verify that it is not damaged.
- Select a slower recording (write) speed for the CD burner (recorder).
- Try a different brand of blank discs.
- Quit other programs.
  - To select a slower recording speed
    - On the Tools menu, click Options, and then click the Devices tab.
    - In Devices, double-click the name of the CD burner (recorder), and then click the Recording tab.
    - In the write-speed list, select a slower speed.

C00D11AE: Cannot burn files to CD

To fix the problem, do one or more of the following, and then try again:
- Clean the disc and verify that it is not damaged.
- Verify that the CD burner (recorder) is connected properly.
- Quit other programs that might be using the burner.
If the problem persists, the burner might be malfunctioning.
For troubleshooting information, see the documentation that came with your burner.

C00D11B0: Cannot perform the requested action

The server is not available (for example, the server is busy or not online). Try again later.
Your computer does not have sufficient resources, such as enough free memory or a fast enough processor. Quit other programs, and then try again. If the problem persists, you might need to upgrade your computer.

C00D11B3: Encountered a network error

The server is not available (for example, the server is busy or not online). Try again later.
You are not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again.
The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.
- To verify your proxy server settings
  - On the Tools menu, click Options, click the Network tab, and then verify your settings in the Streaming proxy settings area.
- Notes
  - If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).
  - If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server.
  - For more information, consult your Internet service provider (ISP) or network administrator.

C00D11B6: Cannot play the file

A network firewall might be preventing the Player from opening the file by using the User Datagram Protocol (UDP) transport protocol.
To play this file, try opening the file without specifying UDP.
When you enter a URL in the Open URL dialog box and the path begins with "mmsu:" or "rtspu:", you are instructing the Player to open the file using the UDP transport protocol.
Try entering the path using a different transport protocol (for example, "mms:" or "http:").

C00D11BA: Cannot play the file

Your sound device is in use by another program.
Quit other programs that might be using your sound device, and then try to play the file again.
Your sound device requires an updated driver.
To determine if an updated driver is available, see the Windows Update Web page at the Microsoft Web site, or see the sound device manufacturer's Web site.
The selected sound device does not support Secure Audio Path (SAP).
If you have multiple sound devices installed on your computer, try using a different one.
Your sound device is not functioning properly.
To troubleshoot the problem, see the Sound Troubleshooter in Windows Help or refer to your sound device's documentation.
You do not have a sound device installed on your computer.
Install a sound device, and then try to play the file again.
- To use a different sound device
  - On the Tools menu, click Options, and then click the Devices tab.
  - Double-click Speakers, and in Audio device to use, click a different device.

C00D11BB: Cannot play the file

If you encountered this error by clicking a link on a Web page, the link might not be valid.
If you encountered this error by typing a Uniform Resource Locator (URL) in the Open URL dialog box, try opening the file by using a different transport protocol (for example, "http:" or "rtsp:").
A list of protocols that are supported by the Player and the correct syntax follows:
- mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
- http://server/filename
- rtsp://server/filename
- mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)
If Windows Media Player supports the protocol and you still cannot play the content, verify that the Player is configured to use all of its supported protocols.
- To configure protocol settings
  - On the Tools menu, click Options, and then click the Network tab.
  - In the Streaming protocols area, select all the protocol check boxes.
- Note
  - The supported protocols can be used only to stream digital media files.
  - Windows Media Player cannot be used as a browser.

C00D11BD: Cannot play the file

If you encountered this error by typing a Uniform Resource Locator (URL) in the Open URL dialog box, try using a different transport protocol (for example, "mms:") to open the file.
If you encountered this error by clicking a link on a Web page, the link might not be valid.

C00D11BE: Cannot play the file

Select one or more protocols, and then try again.
- To select a streaming protocol
  - On the Tools menu, click Options, and then click the Network tab.
  - In the Streaming protocols area, select one or more protocol check boxes.

C00D11BF: Cannot switch to full screen

The Windows display settings are not configured to support full screen. In the Display Control Panel item, try setting Hardware acceleration to Full.
For more information about display settings, see Windows Help.
You do not have the latest version of Microsoft DirectX installed.
To install the latest version of DirectX, see the Microsoft DirectX Downloads Web page or the Windows Update Web page at the Microsoft Web site.
Your video device might require an updated driver.
To determine if an updated driver is available, see the Windows Update Web page at the Microsoft Web site, or see the video device manufacturer's Web site.

C00D11C0: Cannot play the file

Your computer is not connected to the local area network (LAN) or Internet. Connect to the network or Internet, and then try again.
The path to the file is not valid. If you typed a Uniform Resource Locator (URL) address in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid.
The server is not available (for example, the server is busy or not online). Try again later.
Some network protocols in the Player are not enabled. Enable all network protocols, and then try again.
The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.
- To enable all network protocols
  - On the Tools menu, click Options, and then click the Network tab.
  - In the Streaming protocols area, select all the protocol check boxes.
- To verify your proxy server settings
  - On the Tools menu, click Options, and then click the Network tab.
  - Verify your settings in the Streaming proxy settings area.
- Notes
  - If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).
  - If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server.
  - For more information, consult with your Internet service provider (ISP) or network administrator.

C00D11C4: Cannot find the proxy server

The proxy server settings for the Player might not be configured properly, or the server might be temporarily unavailable.
Verify that your proxy settings are correct, and then try again later.
- To verify your proxy server settings
  - On the Tools menu, click Options, and then click the Network tab.
  - Verify your settings in the Streaming proxy settings area.
- Note
  - If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

C00D11C7: Cannot play, burn, or synchronize the file

You are trying to burn (copy) the file to a CD, but you have never played the file on your computer.
Play the file, and the Player should try to download the required codec automatically.
The Player is not configured to download codecs automatically.
To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
Note that you must be logged on as an administrator or a member of the Administrators group to complete this procedure.
The required codec is not available on the codec server.

C00D11C9: Cannot burn files to CD

The CD burner (recorder) is busy.
Wait for the drive to complete its current task, and then try again.
The burner is not compatible with your version of Windows.
Verify that the burner is connected properly and that you have installed the latest device drivers, and then try again.
To verify that the drive is compatible and to download the latest device drivers, see the Windows Catalog at the Microsoft Web site.

C00D11CB: Encountered a network error

Restart the Player. If the problem persists, restart your computer.

C00D11CD: Unknown error

This can occur when another program or operating system component encounters a problem but does not communicate the nature of the problem to Windows Media Player.
Because this generic message can be displayed in a wide variety of circumstances, there is no single solution.

C00D11D1: Cannot play the file

Your sound or video device might require an updated driver.
To determine if an updated driver is available, see the Windows Update page at the Windows Update Web page at the Microsoft Web site, or see the sound or video device manufacturer's Web site.

C00D11D2: Cannot access the file

This file is currently in use. Close the file, and then try again.
You do not have permission to access the server or other location where the file is stored.
Verify that you have the appropriate access rights, and then try again.
You do not have permission to access the proxy server.
Verify that you have the appropriate access rights, and then try again.
If you are trying to rip (copy) a track from a CD to your hard disk, you might not have permission to rip to the specified hard disk location.
Verify that you have the appropriate access rights, and then try again.
If the problem persists, try ripping to another folder.
- To change the folder where tracks are ripped to
  - On the Tools menu, click Options.
  - Click the Rip Music tab.
  - Click the Change button.
  - Select another folder in which to store your digital media files, and then click OK.
    -OR-
  - Click Make New Folder, enter the name of the new folder, and then click OK.

C00D11D6: Licenses are corrupted or not valid

The license for the file is either corrupted or not valid.
The license might no longer be valid, for example, if you have replaced hardware components in your computer.
The digital rights management (DRM) software on the computer might be corrupted.
As a result, existing licenses on your computer might not work correctly, or the Player might be unable to acquire new licenses.
For more information about this issue, in the Microsoft Knowledge Base, see article 810422, "'Licenses for your media files are corrupted' or 'License is either corrupted or not valid' error message when you try to play licensed media files."

C00D11F8: Cannot use digital playback to play the CD

The Player has automatically switched the CD drive to analog playback.
To switch back to digital CD playback, use the Devices tab.
- To switch to digital CD playback
  - On the Tools menu, click Options, and then click the Devices tab.
  - Double-click the CD drive, and then in the Playback area, click Digital.

C00D132B: Cannot play the file

The file that you are trying to play is stored in a location that the Player cannot access.
Typically, this occurs when the path for a link on a Web page was created in a manner that is not supported by the embedded Player.
The file is either located in a folder above the location of a Web page containing the Windows Media Player ActiveX control or the file is in a folder above the location of a playlist (a Windows Media file with an .asx extension) that is referencing it.
The Player does not support using relative paths to access folders above the current one.
To fix the problem, the Web page creator should modify the path to the file so that the file is located in a folder that the Player can access.
For example, the path should not include the format "..\".

C00D2720: Cannot burn or synchronize the file

To view the rights associated with the license, right-click the file, click Properties, and then click the License tab.

C00D2748: License is not valid

Protected files are digital media files that are secured with a license to prevent unauthorized distribution or playback.
The license specifies how you can use the file.
For example, a license can specify how many times you can play a file.
A license can also specify whether you can burn the file to a CD or synchronize (copy) the file to a portable device.
The terms of the license are specified by the person or company that provided the file.
- You are using a beta release of Windows Media Player 10.
- Solution, install the final version of the Player .
- You are trying to perform an action on a protected file (for example, you are trying to play, burn, or synchronize a file) and the license prohibits that action. To determine the license terms of a file, do the following:
  - In Windows Media Player 10, click Library.
  - Right-click a file, click Properties, and then click the License tab.
    If the file is protected, the license terms appear in the License details box. If nothing appears in the License details box, the file is not protected.

C00D274B: You cannot play the file on this computer

The license that unlocks the file and allows you to play it resides on the computer where the CD track was ripped (copied).
If you are trying to play the file on the computer where the CD track was originally ripped, the license is either missing or corrupted.
Rip the track again from the original CD, and then try to play the file again.

C00D274D: Your media drivers are not capable of playing the file

To update your drivers, see the Windows Update Web page at the Microsoft Web site.
Windows Update scans your computer and detects which drivers can be updated. After downloading the updates, try to play the file or stream again.
If there are no updated drivers available, then you cannot play the file.

C00D2759: Unable to obtain license

Protected files are digital media files that are secured with a license to prevent unauthorized distribution or playback.
The license specifies how you can use the file.
For example, a license can specify how many times you can play a file.
A license can also specify whether you can burn the file to a CD or synchronize (copy) the file to a portable device.
The terms of the license are specified by the person or company that provided the file.
- You have a subscription account with an online music store that allows you to download songs to your computer without purchasing each song.
- The subscription account permits you to listen to the songs on your computer, but it does not permit you to burn the songs to a CD or to synchronize the songs to a portable device.
- You encountered this error because you are trying to burn the songs to a CD or you are trying to synchronize the songs to a portable device, but the online store has not granted you the rights to do so.
- Solution, you might need to upgrade to a different type of subscription account.
- For further assistance, see the online Help for the store that you used or contact the online store.
  - You have a subscription account with an online music store and you downloaded some songs from that store to two different computers.
  - You are trying to synchronize those songs to a portable device, but the online store has only granted you the right to do so on one computer.
  - For further assistance, see the online Help for the store that you used or contact the online store.
  - You purchased a song from an online store and the license permits you to burn the song to a CD a limited number of times.
- You are trying to burn the song to a CD and you have exceeded the burn limit.
- For further assistance, see the online Help for the store that you used or contact the online store.
- You purchased a song from an online store by using another computer and then copied the song to this computer.
- You are trying to burn the song to a CD or to synchronize the song to a portable device, but you have never played the song on this computer.
- Solution, try playing the song.
  - Windows Media Player will attempt to download a license.
  - If the problem persists, see the online Help for the store that you used or contact the online store.

Identifying the license terms

To determine the license terms for a song that you have obtained from an online store:
- Click Library.
- In the pane on the left, expand the All Music category (by clicking the plus sign beside it), expand Purchased Music, and then click the name of the online store.
  The songs that you have obtained from the online store are listed in the pane in the middle.
- The Category column indicates one of the following:
  - Streaming. The song is stored on the online store's server. You can only play the song while you are connected to the Internet and you are signed in to the online store.
  - Subscription. The song is stored on your computer. You can play the song regardless of whether you are connected to the Internet or you are signed in to the online store. However, you must have an active subscription account (that is, you must still be a subscriber to the online store).
    Depending upon the type of subscription account that you have, you might be permitted to synchronize the song to certain portable devices. Certain restrictions might apply to the number of times that you can synchronize the song, the number of times that you can listen to the song on the device, or the length of time that you can listen to the song on the device (for example, one month).
    For details about the terms of the license, right-click the song, click Properties, and then click the License tab.
  - Purchased. The song is stored on your computer. You can play the song regardless of whether you are connected to the Internet or you are signed in to the online store. You do not have to have an active subscription account.
    Depending upon the terms of the license, you might be permitted to burn the song to a CD or to transfer the song to a portable device. For details about the terms of the license, right-click the song, click Properties, and then click the License tab.
  - Blank. The song was downloaded to your computer before the online store supported the Category column in Windows Media Player 10. For details about the terms of the license, right-click the song, click Properties, and then click the License tab.

C00D27E1: License revoked

The content provider (such as an online store) has revoked your license to use the content.
The content provider might revoke the license because the provider is no longer maintaining support for the protected content that you downloaded to your computer or because you have instructed the provider to deactivate the content on this computer (for example, so that you can use the content on another computer).
For more information, contact the content provider.

C00D2847: Cannot play the protected file

Protected files are digital media files that are secured with a license to prevent unauthorized distribution or playback.
The license specifies how you can use the file.
For example, a license can specify how many times you can play a file.
A license can also specify whether you can burn the file to a CD or synchronize (copy) the file to a portable device.
The terms of the license are specified by the person or company that provided the file.
- Your computer's date and time are not set correctly.
- Double-click the clock in the Windows taskbar (typically, in the lower-right corner of the desktop), and then verify that the date and time are set correctly.
- You are using a beta release of Windows Media Player 10. Solution, install the final version of the Player .

C00D2EEC: The MSBD protocol is no longer supported

If you clicked a link on a Web page and received this error message, the link might not be valid.
If you typed an Internet address and received this error message, verify that you are using a protocol that is supported by Windows Media Player, and then try again.
The following is a list of supported protocols and the correct syntax:
- mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
- http://server/filename
- mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi
If Windows Media Player supports the protocol and you still cannot play the content, verify that the Player is configured to use all of its supported protocols.
- To configure protocol settings
  - On the Tools menu, click Options, and then click the Network tab.
  - In the Streaming protocols area, select all the protocol check boxes.
- When connecting to a server running Windows Media Services, Windows Media Player tries to use all the selected protocols.
- Note:
  - The supported protocols can be used only to stream digital media files.
  - Windows Media Player cannot be used as a browser.

C00D2EEE: Cannot find the proxy server

The name of the proxy server might be incorrect or the server might be temporarily unavailable.
- To change the name of the proxy server
  - On the Tools menu, click Options, and then click the Network tab.
  - In the Streaming proxy settings area, double-click the protocol that you want to configure.
  - Click Use the following proxy server, and then type the name of the proxy server and the port to use.
  - Contact your network administrator for the correct proxy server name and port.
- Note
  - If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server.
  - For more information, consult with your Internet service provider (ISP) or network administrator.

Supported file types

If you cannot play a file that is included in this table, the file might have been encoded using a codec that is not supported by Windows Media Player.

File type (format)	File name extension
Music CD Playback (CD audio)	.cda
Audio Interchange File Format (AIFF)	.aif, .aifc, and .aiff
Windows Media audio and video files	.asf, .asx, .wax, .wm, .wma, .wmd, .wmp, .wmv, .wmx, .wpl, and .wvx
Windows audio and video files	.avi and .wav
Windows Media Player skins	.wmz
Moving Picture Experts Group (MPEG)	.mpeg, .mpg, .m1v, .mp2, .mpa, .mpe, .mp2v, and .mpv2
Musical Instrument Digital Interface (MIDI)	.mid, .midi, and .rmi
AU (UNIX)	.au and .snd
MP3	.mp3 and .m3u
DVD video	.vob
Macromedia Flash	.swf
Microsoft Recorded TV Show	.dvr-ms

Notes
- To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer.
- If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs.
- By default, Windows does not include a DVD decoder.
- To play .mp2v and .dvr-ms files, you must have a software or hardware DVD decoder installed on your computer.
- For additional information about .dvr-ms support, see the Microsoft Download Center.
- For more information about supported file types, in the Microsoft Knowledge Base, see article 316992, "Windows Media Player multimedia file formats."

The Player Displays "error downloading codec."

When you select the option that specifies that the Player download codecs automatically (see "Where can I get codecs for the Player?" in Media Advice Archive, the Player may try to download the codecs required to play the file according to information specified by the content creator within the file. To be sure the download is successful make sure of the following
- You are using Windows Media Player 7 or later
- Internet Explorer 3.02 or later is installed on your computer
- The Internet security setting in Internet Explorer is set to Medium
- You are connected to the Internet while the file is playing
If your computer is running Microsoft WindowsNT, Windows2000, WindowsXP Professional, or Windows Server2003, you must be logged on as an administrator or as a member of the Administrators group
If the computer is part of a network, your network administrator may prevent codecs from being downloaded to your computer
If you still get this error after you have taken all the steps to ensure a successful download, contact the network administrator for assistance
If you still get this error, the codec server may be temporarily unavailable (in this case, try to play the file again later) or you may not be playing a Windows Media file (see "The Player displays a "missing codec" error. What can I do?" in the Media Advice Archive)

Error Message "Internal application error"
- Confirm that Windows Media Player is installed correctly
  - You can do this by reinstalling your version of the Player from the Windows Media Download Center Web Page
- If the problem persists, then external software used by the Player, such as codecs and drivers, may not be working correctly
- Some codecs can introduce instability with programs such as the Player, or with your computer in general
- It is important to be certain that a codec is from a trustworthy software provider before downloading it
- If you believe that a codec package you installed might be causing the problem, uninstall it, and then review the "Codecs for Windows Media Player" column in Media Advice Archive
- If you did not install a codec package, or if you are certain that the codec package you installed is functioning properly, the next likely cause may be that the driver software for your CD drive is not up-to-date
- Get the latest driver updates available for your computer's CD drive by scanning for updates on the Windows Update Web Site or by visiting the hardware manufacturer's Web site
- The problem may be with either the video or audio drivers on your computer.
- Confirm that the drivers are working correctly on your computer:
  - Click Start
  - Click Run
  - Type mplayer2 in the Run dialog box
  - Click OK
  - Windows Media Player will open
  - In the Player click the File menu
  - Click Open
  - In the Open dialog box click the Browse button
  - Locate a file on your computer that contains video and audio
  - Click OK to play the file
- Windows installs the sample video file Clock.avi in the Windows folder on your computer, which you can use to test your drivers
- If you can see video and hear audio, your video and audio drivers are working correctly
- If not, scan for driver updates on the Windows Update Web Site
- Note:
  - To determine the version of your Player
    - On the Help menu
    - Click About Windows Media Player (if the menu bar is hidden, maximize the Player to show the menu bar)
    - The version number is displayed below the copyright notice in the About Windows Media Player dialog box.
    - For more information about versions of the Player, see article 190990, "How to determine the version of Windows Media Player," in the Microsoft Knowledge Base
Player Does Not Recognize CD-R Or CD-RW Drive
- If you receive "device not detected" or "burner not detected" error messages or have other problems with your CD drive, it's possible that the drive is not supported or is not installed correctly
- If your computer is running on the Windows XP operating system, check the Windows Hardware and Driver Central Web Page to ensure that the drive is designed for use with Windows
- If the drive isn't listed, it may not work correctly
- Verify that your CD drive is recognized, do the following:
  - From the Start menu, right-click My Computer
  - Click Open
  - In the Devices with Removable Storage area
  - Right-click the drive
  - Click Properties
  - If your CD drive is recognized, you will see a Recording tab
  - On the Recording tab
  - Verify that the Enable CD recording on this drive check box is selected
- It is also recommended that you check that your CD drive has all the updated drivers from the Windows Update Web Site
- Verify that the Image Mastering API (IMAPI) CD-Burning COM service is enabled
  - Click Start
  - Click All Programs
  - Click Accessories
  - Click Administrative Tools
  - Click Services
  - Right-click IMAPI CD-Burning COM service
  - Click Properties
  - Set the Startup type to Automatic
  - Click Start to start the service
  - Click OK
- You may have to log off and then log on for this change to take effect
- Note:
  - If your computer is running on Windows98 Second Edition, Windows Millennium Edition, or Windows2000, the Roxio CD Burning plug-in is used to create CDs
  - If you are having problems creating CDs, check that your CD drive is supported at the Roxio Web Site
  - In addition, the Roxio CD Burning plug-in might quit unexpectedly when you are copying (burning) licensed files to a CD if you exceed the copy limit specified in the license for one or more of the files
  - You can prevent this problem by downloading the updated Easy Media Creator for Windows Media Player at the Roxio Web Site
"Class not registered" (80040154 or 80004002)
- Error message (or error codes 0x80040154 or 0x80004002) when playing AVI files, it ispossible that there's a problem with the codec used to create the file
- Determine which codec is required to play the file
- First use a codex detection utility to determine the FourCC code of the file
- Look up that code on the FourCC for Video Compression Web Page, or on the codecs section of the FourCC Web Site
- After you determine which codec is required, you can then download it.
- Keep in mind that some codecs can introduce instability with programs or your computer in general, so make sure that a codec is from a trustworthy source before downloading it
Lose Video After A Few Seconds Of Playing
- If you lose video during playback and can only restore the video by doing something like maximizing Windows Media Player or putting another window in front of it, there may be a problem with your video card driver
- Go to the Windows Update Web Site and scan for updated drivers
- If that doesn't solve the problem, turn down (or turn off) video acceleration
  - On the Tools menu click Options
  - Click the Performance tab
  - In Video acceleration move the slider to turn down or turn off video acceleration
Sound Device Problems
- Windows Media Player may be having a problem with your sound device (either your sound card or your sound controller)
  - Make sure that a sound device is installed on your computer; if one isn't, just install one
  - In most cases, Windows will automatically detect the new hardware and install the necessary software drivers
  - If Windows does not automatically install the software drivers, run the Add Hardware Wizard to install them yourself (in Control Panel, open Add Hardware)
  - Another program may be using the sound device, preventing the Player from accessing it
  - Close all other programs so that the Player is the only program running, and then try to play the file again
  - The software drivers for your sound device may be missing or corrupted
  - Try reinstalling the most recent software drivers for your sound device by scanning for updates on the Windows Update Web Site or by going to your sound device manufacturer's Web site
  - The Player may be using a version of Microsoft DirectX that is incompatible with the hardware features on your sound device
  - This may explain why you can hear sound when you use some software programs, but not when you use the Player
  - Install the most current version of DirectX by going to the DirectX Web Page.
  - If the problem occurs when you are trying to play CDs or DVDs, get the latest driver updates available for your computer's CD or DVD drive by scanning for updates on the Windows Update Web Site or by visiting the hardware manufacturer's Web site
- If none of the previous suggestions work, refer to your sound device manufacturer's documentation or run the Sound Device Troubleshooter to see if the device is functioning properly:
  - In Control Panel
  - Open Sounds and Audio Devices
  - On the Hardware tab
  - Double-click your sound device in the list of hardware devices
  - View its properties
  - Or click the Troubleshoot button to help you pinpoint any problems the device might be having
- Note:
  - In some cases, this error can be caused by improperly configured speaker or sound device properties
  - If you determine that your sound device is functioning correctly, try changing basic properties for your speakers and sound devices by doing the following
  - In the Player, on the Tools menu
  - Click Options
  - On the Devices tab, in the list of devices, click Speakers
  - On the Speakers tab, try changing the following properties
    - Select a different audio device for sound playback
    - If your problem is that you can't play audio CDs, clear the check box for the 24-bit audio option
- If adjusting the basic properties doesn't solve your problem, then try configuring the advanced speaker and sound device properties
  - In Control Panel, open Sounds and Audio Devices
  - Try changing the following Sounds and Audio Devices properties
    - On the Volume tab
    - In Device volume
    - Clear the Mute check box
    - Or click the Advanced button to open Volume Control and make sure that playback volume controls are not muted and are adjusted properly
    - On the Volume tab
    - In Speaker settings
    - Click the Speaker Volume button and raise the playback volume level for your computer's speakers
    - On the Audio tab
    - In Sound playback
    - Click the Advanced button on the Speakers tab
    - Select a speaker setup that more closely resembles your computer's speaker setup
    - On the Audio tab
    - In Sound playback
    - Click the Advanced button on the Performance tab and try raising the hardware-acceleration level
    - Setting the level at full acceleration supports all drivers, and is recommended for most computers
    - On the Hardware tab
    - In the list of hardware devices
    - Double-click your sound device
    - View its properties
    - Or click the Troubleshoot button to help you pinpoint any problems the device might be having

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