Rick Selby's Microsoft Outlook 2002 & 03 Page 2

Outlook 2002 & 2003 Outlook & Outlook Express Import & Export Outlook Express Files Export Outlook Express to Windows Live Mail Hotmail More E-mail Problems

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Outlook 2002 & 2003 Page 2

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First thing is "YOU CAN DO IT".
Second take your time, a little mistake can cause a big problem.
Third all answers are only a question away.

TABLE OF CONTENTS

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TABLE OF CONTENTS

Errors

Problem opening…

Unable to open your default e-mail folders. The .DLL file for the information service could not be found. MAPI was unable to load the information service Pstprx.dll. Be sure the service is correctly installed and configured. The File Name can be Pstprx32.dll also
Can't open this item. Out of memory or system resources. Close some windows or programs and try again

Signatures

Outlook Crashes When Signature Is Inserted

Error: 553 sorry, that domain isn't in my list of allowed rcpthosts…..

Microsoft Outlook Express & Outlook
- Start Outlook Express or Outlook
- Click Tools on the toolbar
- Click Accounts
- Click on the account you want to use on Mail tab
- Click Properties
- In the account properties dialog box, choose the Servers tab
- Put a check in the box for "My server requires authentication"
- Click the Settings button.
- The following window will open
- Make sure "Use same settings as my incoming mail server" is selected.
- Click OK
- Click OK
- Click OK until all windows are closed
Netscape Mail
- Open Communicator
- Click the Edit menu
- Select Preferences
- Select Mail & Newsgroups
- Expand Mail & Newsgroups
- Select the Mail Servers under Mail & Newsgroups heading
- Type the server name in the Outgoing mail (SMTP) server box
- Type your e-mail user name in Outgoing mail server user name box
- Click OK
Eudora Mail
- On a Windows workstation, open Eudora
- Click Tools
- Select Options
- Select Getting Started on the left-hand side
- Type the server name in the SMTP Server box
- Put a check in Allow authentication
- Click OK
Pegasus Mail
- Open Pegasus Mail
- Click Tools
- Select Internet Options
- Select the Sending (SMTP) tab
- Place a check in the Authentication section next to Login using my POP3 settings for username and password
- Click OK
- Close Pegasus
- Restart

Unable to open your default e-mail folders. The .DLL file for the information service could not be found. MAPI was unable to load the information service Pstprx.dll . Be sure the service is correctly installed and configured.

Error

Unable to open your default e-mail folders. The .DLL file for the information service could not be found. MAPI was unable to load the information service Pstprx.dll. Be sure the service is correctly installed and configured.
Note:
- The file name in the error message that you receive depends on your type of upgrade.
- If you upgrade over Outlook 2000 in Corporate or Workgroup (CW) mode, the filename is Pstprx.dll.
- If you upgrade over Outlook 2000 in IMO mode, the filename is Pstprx32.dll.

Solution

To resolve this problem, obtain the latest service pack for Microsoft Office XP.

Workaround

Method 1: Change Profiles
- Close Outlook 2002.
- Click Start
- Point to Settings
- Click Control Panel
- Double-click Mail.
- Click Show Profile
- In the box that reads The following profiles are setup on this computer, verify if there are two profiles listed
- If there are two profiles listed and Outlook is configured to use a profile named Microsoft Outlook Internet Settings, the profile may be damaged
- Configure Outlook to use the second profile
- To do this:
  - Click Always use this profile,
  - In the box below this selection, click on the second profile listing
  - Click OK
Method 2: Manually Create a Profile for Outlook 2002
- Close Outlook 2002.
- Click Start
- Point to Settings
- Click Control Panel
- Double-click Mail
- Click Show Profiles
- Click Add
- Name the profile
- Click OK
- Click Add a new e-mail account
- Click Next
- Click a type of account
- Click Next
- In the E-mail Accounts dialog box, enter the necessary information
- Click Next
- Click Finish.
- If the Always use this profile option is selected, select the profile that you just created
- Click OK
- Note: In some cases you may need to click the Prompt for Profile option to correct this problem after you create a new profile

"0x80040119" And "Unknown Error" Error Messages When You Try To Read, Send, Receive, Or Delete E-Mail In Outlook

Error

When you try to read e-mail in your Microsoft Outlook Inbox, or when you click Send/Receive, you may receive one of the following error messages:
When you try to delete e-mail, you may receive the following error message:

Solution

Note:
- Because there are several versions of Microsoft Windows, the following steps may be different on your computer
- If they are, see your product documentation to complete these steps
- To resolve this issue, try to repair the PST file. To do this, follow these steps:
  - Quit Outlook
  - Locate your Outlook PST file
    - Click Start
    - Click Search
    - Click All Files and Folders
    - In the All or part of the file name box, type
    - Change the selection in the Look in box to your local hard disk Local Disk (C:)
    - Click Search
  - Check your mail setup
    - Click Start
    - Click Control Panel
    - Click Other Control Panel Options
    - Click Mail
    - In the Mail Setup - Outlook dialog box, click Data Files
    - In the Outlook Data Files - Outlook dialog box click Open Folder
  - The Address box will contain the path of your Outlook PST file
- The Inbox Repair Tool should already be installed on your computer
- Find the Inbox Repair Tool
  - Click Start
  - Click Search
  - Click All Files and Folders
  - In the All or part of the file name box type
  - Change the selection in the Look in box to your local hard disk
  - Click Search
- Run the Inbox Repair Tool
  - Click Start
  - Click Run
  - In the Open box type the path of the Scanpst.exe file that you located above
  - Click OK to run the Inbox Repair Tool
  - In the Enter the name of the file you want to scan box type the path and file name of the Outlook PST file that you located above
  - Click Start
  - When the Inbox Repair Tool operation is completed click OK

Outlook Has Caused An Error In outllib,dll. Outlook Will Now Close

Error

If you receive the following error message:
- OUTLOOK caused an invalid page fault in module OUTLLIB.DLL at
- Outlook has caused an error in outllib.dll. Outlook will now close.

Solutions

Read all the following solutions, some are specific to certain problems

Method 1: Ensure Microsoft Outlook Express Is Installed and Functioning Correctly
- If Outlook Express is not installed or functioning correctly, components of Outlook may not function correctly
- Ensure that Outlook Express is installed and working without error
Method 2: Rename the Outcmd.dat File
- If the error occurs when you start Outlook, locate the file Outcmd.dat, rename it to Outcmd.old, then restart Outlook
  - Quit Outlook
  - Click Start
  - Point to Find
  - Click Files or Folders
  - In the Named box type
  - Click to select Include Subfolders
  - Click My Computer
  - Click Find Now
  - Click the file name in the results pane
  - Click Rename on the File menu
  - Type old in place of dat in the file name
  - Press Enter
  - Click Close on the File menu to close the Find window
  - Start Outlook
- Outcmd.dat stores any custom changes you make to your toolbar options
- If renaming this file solves the problem, you must recreate any toolbar customizations
Method 3: Disable Extensions
- If Outlook Does Not Start
- If Outlook does not start, try replacing the Extend.dat file
  - This file caches extension information gathered from the Windows registry
  - Quit all programs
  - Click Start
  - Point to Find
  - Click Files Or Folders
  - In the Named box type
  - In the Look In list
  - Click to select your hard drive
  - Click to select Include Subfolders
  - Click Find Now
  - In the Name list, right-click the file Extend.dat
  - On the shortcut menu, click Rename
  - Change the file extension from dat to old
  - Press Enter
  - On the File menu, click Close to quit Find File
  - Restart Outlook
  - Restarting Outlook creates a new Extend.dat file
- If Outlook Does Start
  - If you can start Outlook and you suspect an extension problem:
    - Start Outlook
    - On the Tools menu click Options
    - Click the Other tab
    - Click Advanced Options
    - Click Add-In Manager
    - In the Add-in list click to clear the check box for the add-in you suspect
    - Click OK three times to close all dialog boxes
Method 4: Start in Safe Mode
- Start Outlook with the /safe command-line switch
- This causes Outlook to load without COM Add-ins and extensions
- If starting in Safe Mode resolves the issue then you may want to examine how Safe Mode starts your computer
Method 5: Run the Inbox Repair Tool on your Personal Folder
Method 6: Create a New Profile and Personal Folders File
- Note:
  - If you are using the Internet Mail Only (IMO) version of Outlook, skip to the section titled "Create a New Internet Mail Only (IMO) Profile."
  - If you are using the Corporate Workgroup version (CW) of Outlook, create a new Profile, and then create a new Personal Folders (.pst) file.
- Create a New Profile and PST file (CW)
  - In Windows Control Panel double-click the Mail And Fax icon. (The icon is a Mail icon if you did not install fax services)
  - On the Services tab
  - Click Show Profiles to list your profiles
  - Click Add to start the Inbox Setup Wizard
  - Check that the default is set to "Use the following information services"
  - Click to clear all services except the one you are troubleshooting.
  - For troubleshooting purposes, add only one service at a time
  - Click Nex and in the Profile Name box, type a name for the new profile
  - Follow the Inbox Setup Wizard prompts, answering the questions for your service.
  - Ensure you specify a new Personal Folders file (*.pst) and do not use the existing file when prompted by the wizard
  - Note: Because you are not using the old .pst file while troubleshooting, you may not see any of your old .pst folders or files
- Create a New Internet Mail Only (IMO) Profile
  - If you installed the Internet Mail Only version of Outlook, follow these steps:
    - Click Start
    - Point to Settings
    - Click Control Panel
    - Double-click the Mail icon
    - Select and remove each Internet mail account from the Internet Accounts Manager
    - Ensure you know all the Properties for each account before removing
    - Note: Do not remove Fax accounts
    - Add the Accounts back one at a time
- Create a New Personal Folders File (IMO)
  - Start Outlook
  - On the File menu
  - Point to New
  - Click Personal Folders File (.pst)
  - Select a location
  - Type a name
  - Click Create
  - Select any options you wish to use
  - Click OK
  - Note: Do not use the name "mailbox.pst"
  - On the View menu
  - Click Folder List if it is not already displayed
  - Right-click the new Personal Folders File
  - Click Properties
  - On the General tab
  - Click to select Deliver POP mail to this personal folders file
  - Click OK
Method 7: Reinstall Outlook
- Rename the Outllib.dll file and reinstall to repair the Outlook installation
  - Rename the Outllib.dll file
    - Click Start
    - Point to Find
    - Click Files Or Folders
    - In the Name box type
    - In the Look In list
    - Click to select the hard drive that contains Outlook
    - Click to select Include Subfolders
    - In the Name list
    - Right-click Outllib.dll
    - On the shortcut menu
    - Click Rename
    - Rename the file to Outllib.old
    - Press Enter
  - To Reinstall Outlook
    - Click Start
    - Point to Settings
    - Open Control Panel
    - In Control Panel
    - Double-click Add/Remove Programs
    - On the Install/Uninstall tab
    - Click to select Office 2000 Premium
    - Click Add/Remove
    - In the Maintenance Wizard
    - Click Repair Office
    - Click Repair errors in my Office 2000 Premium installation
    - Click Finish
    - Click OK
    - Restart Outlook
Method 8: Check your version of WinFax Pro
- If you have WinFax Pro installed and are using Outlook in the Internet Mail Only (IMO) setup configuration, check that your version of WinFax Pro is at least version 9.03
- Information about the latest version of WinFax Pro is available at the following Web site:
  - http://www.symantec.com
Method 9: Turn off Word as the E-mail Editor
- On the Tools menu
- Click Options
- On the Mail Format tab
- Click to clear the Use Microsoft Word to edit e-mail messages checkbox
- Click OK to save
- Close the Options

Can't open this item. Out of memory or system resources. Close some windows or programs and try again

Check to be sure cached mode is turned on.
- Close all Outlook 2003 windows
- Click on Start
- Click Settings
- Click Control Panel
- Double-click Mail
- Select View or change existing e-mail accounts
- Click Next
- In the E-mail Accounts window
- Highlight Microsoft Exchange Server
- Click Change
- In the Exchange Sever Settings window
- Check the Use Cached Exchange Mode box

Outlook Crashes When Trying To Insert Signature.

Create the signature using MS Word.
Delete all signatures from within outlook: (Tools-Options-Mail Format-Signatures)
Open Microsoft Word (leaving outlook open)
Create the new signature: Tool-Options-General- E-mail Options Signatures.
If you wish to add a logo, then you have to do it from within Outlook (Step 1 above, then hit edit followed by advanced edit, insert picture).
Depending on the format of the picture an attachment symbol (paperclip) may appear on the e-mails sent. If the picture is in BMP format then no paperclip appears but a BMP Format is usually a very large file to be sent in an email.

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