Rick Selby's Outlook & Outlook Express Help Page

Outlook 2002 & 2003 Outlook & Outlook Express Import & Export Outlook Express Files Export Outlook Express to Windows Live Mail Hotmail More E-mail Problems

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Outlook & Outlook Express

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Three things to remember when you are working with computers.

First thing is "YOU CAN DO IT".
Second take your time, a little mistake can cause a big problem.
Third all answers are only a question away.

TABLE OF CONTENTS

If you are experiencing computer Problems such as slowness, strange icons appearing, tool bars appearing, home page changing, please use one of the following links to check for a virus or trojan.

Panda Virus Free Online Virus Scan
AVG Anti-virus Program (FREE)
- AVG is a great "FREE" program and I used to keep a link to the download but they keep changing it all the time and I can't keep this link up to date so Google "Download AVG Free" to get the download link. SORRY!

Slowness when Messenger is Removed or Disabled

Increase Speed Of Outlook Express When Messenger Is Removed Or Disabled

Address Book

Attachments

Auto Reply

Setting Up Auto Reply In Outlook Express

Avoid spreading E-mail borne computer viruses in Outlook and Outlook Express

Avoid spreading E-mail borne computer viruses

Backing up Outlook

Backup e-mail ISP accounts Outlook 2002 and Outlook 2003
A small program that will back up Outlook 2000-03 PST
Backup a Personal Folder File (.PST file)
Exporting Personal Folder Data
Importing Personal Folder Data
Backing Up Personal Address Books
How to Import and Export Messages, Address Books, and business cards in Outlook Express
Backing up Mail
Backup the Blocked Senders List And Message Rules

Blocked Senders

Block messages from a sender or domain
Blocked senders list in Outlook Express will not retain the entries
Backup the Blocked Senders List And Message Rules

Configuration Errors

Connections Errors

Converting Addresses from one E-mail program to another

How do I get my Address Book from AOL or other mail program to Outlook or Outlook Express?

E-mail

Error Number: 0x800CCC3C Precondition Failed
E-mail messages do not appear when you add a second Hotmail account in Outlook 2003
The instruction at "xxxxxx" referenced memory at "xxxxxx". The memory could not be "written"
Script Error When You Send Web Page by E-mail

Cannot read message in Outlook Express, headers appear but not the message in the message body.

Internet Shortcuts in Outlook Express Do Not Start Web Browser
Messages are downloaded twice in Outlook Express
Block messages from a sender or domain
Change the default E-mail program if it won't change in Internet Options
Send the same message privately to more than one person (BCC)
Opening a picture or a file sent to you in an E-mail Also check the link below for all extensions in Outlook, Outlook has a block in the registry.
Opening all extensions sent to you in an E-mail
Set up Outlook or Outlook Express to work with Hotmail
Set up Outlook or Outlook Express to work with Yahoo mail
If outlook or outlook express is your E-mail client
If you use other mapi E-mail client
Add a custom address list to your Outlook 2000 toolbar
Add E-mail addresses and subject lines
Insert an HTML Signature in Outlook Express Messages
Add sound to your E-mail

Import Folders into Outlook Express

How to Import and Export Messages, Address Books, and Business Cards in Outlook Express

Outlook Form Designer

Advantages to the Form Designer
How to use the Outlook Form Designer
Advanced Properties Dialog Box

Folder View Design Tools

Create custom views by adding, removing, and rearranging fields in the Column Heading row
Group items in a folder by a particular field simply by dragging
Folder Properties dialog box you define folder attributes and behavior

Outlook 2000

Outlook 2002 & 2003

Address Book Errors

Blocked senders list in Outlook Express will not retain the entries

Configuration Errors

Connections Errors

Deleting Errors

E-mail Account Errors

File and Folders Tools

Messages

You Receive An Error Message When You Open An E-Mail Message That You Saved With Outlook 2003
- The messaging interface has returned an unknown error. If the problem persists, restart Outlook
E-mail messages do not appear when you add a second Hotmail account in Outlook 2003
Unable to start Outlook Express or unable send an E-mail message and you receive one of the following error messages
- MSIMN caused an invalid page fault in module msoe.dll
- MSIMN caused an invalid page fault in module "unknown"
- MSIMN caused an invalid page fault in module Directdb.dll
- MSIMN caused an exception C0000006h in module Directdb.dll
- Outlook Express: The message could not be sent. There is not enough disk space
- Unknown error has occurred. Protocol:SMTP Port:0 Secure:NO [SSL] Error: 0x800c0131
"Unable to send messages in Outlook Express"
Internet Shortcuts in Outlook Express Do Not Start Web Browser
"Hyperlinks" do not work
Unable to Send Hotmail Message from Outlook Express Q311022
Messages are downloaded twice in Outlook Express
Outlook Express encountered an unexpected problem while displaying this message
Message Could Not Be Displayed
Outlook mail just sits and won't do anything, MAPI spooler could not be opened.
- Can't send mail or Can't receive mail.
Must disconnect then reconnect to send E-mail
Unread Messages Count in Outlook Express Is Not Updated

Saving Errors

Send and Receive Errors

Cannot read message in Outlook Express, headers appear but not the message in the message body.

Outlook Express Spell Check

Repair SpellCheck in XP Outlook Express

Startup Errors

Unable to start Outlook Express or unable send an E-mail message and you receive one of the following error messages
- MSIMN caused an invalid page fault in module msoe.dll
- MSIMN caused an invalid page fault in module "unknown"
- MSIMN caused an invalid page fault in module Directdb.dll
- MSIMN caused an exception C0000006h in module Directdb.dll
Outlook Express Could Not Be Started. The Application Was Unable To Open The Outlook Express Message Store. Your Computer May Be Out Of Memory Or Your Disk Is Full. Contact Microsoft Support For Further Assistance. (0x8007007e,126)
Msimn Has Caused an Error in DIRECTDB.DLL, Msimn Will Now Close
Msimn Has Caused an Error in DIRECTDB.DLL, Msimn Will Now Close
' reported error (0x80040154') : 'Internet Mail is not registered properly. Please reinstall and try again.''
Cannot Open Outlook 2002 After Installing Office; 'Activity.cfg Could Not Be Opened'
"Unable to Open the Outlook Window" When You Start Outlook
"Internal Error 2744" Error Message When Starting an Office Program
You Receive an Error Message When You Start Outlook 2003 The file drive:\path\file name.pst could not be found
You Receive an Error Message When You Start Outlook 2003 A recently installed program may cause
"Cannot Start Microsoft Outlook" Error Message When You Start Outlook After Custom Installation Wizard
Outlook 2003 stops responding, and you receive "Riched20.dll" error messages when you start Outlook 2003

Other Error Messages

Cannot read message in Outlook Express, headers appear but not the message in the message body.

Password and Identity Problems

Pictures

Pictures won't send in Outlook Express, just a box with a red "X"
Crop tool

Printing Problems

Repairing a damaged Personal Folders PST file

Inbox Repair Tool for correcting most problems with damaged Personal Folders PST files

Spell Check

Spell Check for Outlook Express

Stationery and Signatures

Creating Stationery and Signatures

Tips and tricks

Remove Outlook Express from the title bar and add whatever name you want.
Add sound to your E-mail
Remove the splash screen from Outlook Express every time you start Outlook Express (Windows 9x and NT)
Eliminate the>>>> arrows from forwarded messages
Create a custom toolbar button
Create icon
Timed E-mail

Troubleshooting Outlook & Outlook Express

Error: 553 sorry, that domain isn't in my list of allowed rcpthosts…..
Increase Speed Of Outlook Express When Messenger Is Removed Or Disabled
Second Hotmail Account In Outlook
The instruction at "xxxxxx" referenced memory at "xxxxxx". The memory could not be "written"
Can receive but can't send mail in Outlook or Outlook Express

Cannot read message in Outlook Express, headers appear but not the message in the message body.

"Failed to Register a VB Script DLL"
Internet Shortcuts in Outlook Express Do Not Start Web Browser
"Method Not Allowed" … Error No. 0x800CCC35."
Error 501, error number 0x800ccc79
SMTP Relay Blocking Error Message When You Send Messages .
Server Error: 550, Error Number: 0x800CCC79
List of 0x800CCC codes and solutions
How to change the Default E-mail Program when Internet Options does not work
Restoring the Attachment Open/Save Dialogue Box
Outlook Express could not be started because MSOE.DLL could not be loaded
"Outlook 2000 Caused an Invalid Page Fault in Module <unknown>"
Address book failed to load, Outlook Express is incorrectly configured
MSIMN caused an invalid page fault in module DIRECTDB.DLL
MSIMN caused an exception in module directdb.dll
MSIMN caused an exception c0000006h in module directdb.dll
"Invalid Page Fault in Kernel32.dll" with Happy99.exe Virus

Messages

Unable to start Outlook Express or unable send an E-mail message and you receive one of the following error messages
- MSIMN caused an invalid page fault in module msoe.dll
- MSIMN caused an invalid page fault in module "unknown"
- MSIMN caused an invalid page fault in module Directdb.dll
- MSIMN caused an exception C0000006h in module Directdb.dll
- Outlook Express: The message could not be sent. There is not enough disk space
- Unknown error has occurred. Protocol:SMTP Port:0 Secure:NO [SSL] Error: 0x800c0131
"Unable to send messages in Outlook Express"
Internet Shortcuts in Outlook Express Do Not Start Web Browser
"Hyperlinks" do not work
Unable to Send Hotmail Message from Outlook Express Q311022
Messages are downloaded twice in Outlook Express
Outlook Express encountered an unexpected problem while displaying this message
Message Could Not Be Displayed
Outlook mail just sits and won't do anything, MAPI spooler could not be opened.
- Can't send mail or Can't receive mail.
Must disconnect then reconnect to send E-mail
Unread Messages Count in Outlook Express Is Not Updated

Sending Errors

Error Number: 0x800CCC3C Precondition Failed (Hotmail & MSN E-mail)

Starting Problems

Unable to start Outlook Express or unable send an E-mail message and you receive one of the following error messages
- MSIMN caused an invalid page fault in module msoe.dll
- MSIMN caused an invalid page fault in module "unknown"
- MSIMN caused an invalid page fault in module Directdb.dll
- MSIMN caused an exception C0000006h in module Directdb.dll
- Outlook Express: The message could not be sent. There is not enough disk space
- Unknown error has occurred. Protocol:SMTP Port:0 Secure:NO [SSL] Error: 0x800c0131
Unable to start Outlook Express. Some components may be busy or missing
"Failed to Register a VB Script DLL"
Outlook.pst Could Not Be Accessed" Error Message When You Try to Start Outlook
Is permission set correctly on the Microsoft Exchange Server computer?
Unable to Start Outlook Express If Installed Over PGP

Misc.

The instruction at "xxxxxx" referenced memory at "xxxxxx". The memory could not be "written"
Blocked senders list in Outlook Express will not retain the entries
Internet Explorer 5 and Outlook Express 5 Performance or Hang-up Issues
Agents Tab Is Missing from Folder Properties
Table in Outlook Express Not Formatted Correctly

Virus Problems and Protection in Outlook Express 6

Visual Basic

Using the Visual Basic Expression Service

Script Editor and Visual Basic Scripting Edition

Visual Basic and Automation to control an Outlook session

Avoid spreading E-mail borne computer viruses in Outlook Express:

Method 1

Create a new contact in your E-mail address book with the name: !0000 with no E-mail address in the details.
- What will happen with this method is that when the E-mail is sent because one of the names has no E-mail address it will not leave the Outbox.
- It will stay in the Outbox.
- If you have e-mails in the Outbox then check them. If you aren't the creator of the message then most likely it is a self sending virus.
- Run a virus scan.
- IF you did create the E-mail then check the E-mail addresses to be sure they ALL are good E-mail addresses.
Start
Programs
Accessories
Address Book
Once the Address Book is open
Click the New pull-down toolbar item
Click New Contact
In the field that says First, type in
Click OK.
In the field that says Last, type in
Click OK.
This contact will then show up as your first contact in the Address Book.
If a virus attempts to do a "send all" on your contact list, you see an error message that says:
- "The Message could not be sent. One or more recipients do not have an E-mail address. Please check your Address Book and make sure all the recipients have a valid E-mail address."
If you click on OK, the offending infected message will not have been sent to anyone. The infected message will then be stored in either your "Drafts" or "Outbox" folder. You may completely delete (in other words, not just send it to Outlook's "Deleted Items" folder) the offending message from that location by highlighting the message, hold down the Shift key and press Delete, and then confirm.
This way the virus is not spread and you have been alerted so that you can apply whatever remedy the situation calls for.

Method 2

Open Outlook Express
Click on Tools
Click on Options
Click on Security Tab
Place a tic in the "Warn me when other applications try to send e-mails as me"

Backup a Personal Folder File (.PST file):

If you are not using Outlook with Microsoft Exchange Server, Outlook will store all of its data in a Personal Folder file.
If you want to back up or export a particular folder such as Contacts or Calendar, use the steps in the section: Importing/Exporting Personal Folder Data.
Use the following steps to back up the entire Personal Folder file: Close any mail-related programs such as Outlook, Microsoft Exchange, or Windows Messaging.
Click the Start button, point to Settings, and then click Control Panel. Double-click the Mail and Fax icon.
- If you do not have Microsoft Fax installed, you will see a Mail icon.
Click the Personal Folders service you want to back up.
By default this service is called "Personal Folders", however, it may have been named something else.
- If the service has been named something else, you can determine what a service is by selecting the service from the list of services and clicking Properties.
On the dialog box that appears, the title bar will say "Personal Folders" if the service is a Personal Folders service.
After reading the title bar, click Cancel.
- Use this method to check the type of any service you are unfamiliar with.
You may have more than one Personal Folders service in your profile and if so, each set of personal folders must be backed up separately.
Note:
- If there is no Personal Folders services in your profile and you have been able to store information such as E-mail , contacts, or appointments in Outlook, then your information is most likely being stored in a mailbox on a Microsoft Exchange Server.
- If this is the case, see the section titled, Backing Up Data When Using Outlook with Microsoft Exchange Server.
If there are no personal folders in the list of services and you are not storing information in a Microsoft Exchange Server mailbox, Outlook can only be used for browsing files and the features in Outlook that store data cannot be used.
- If this is the case, there is no data to back up.
- Click Properties and make a note of the path and file name listed in on the Properties dialog box.
Note:
- You can possibly reduce the size of a Personal Folder file by clicking Compact Now. This is especially useful if you plan to back up the Personal Folder file to a floppy disk.
Click OK, then click OK again to close the Properties dialog box.
Make a copy of the file you noted in the note using the Windows 95 Explorer or the My Computer icon.
- For more information on copying files in Windows 95, click the Start button, then click Help. On the Index tab, type "copying, files" to view the related topics.
- If you ever need to restore a Personal Folder file, simply copy the backup copy of the file you created with the above steps to the same folder and name you noted above.

Exporting Personal Folder Data:

Use the following steps to export an individual folder such as Contacts or Calendar to its own personal folder file.
On the File menu, Click Import and Export.
Click "Export to a personal folder file" and then click Next.
Click the folder you want to export and click Next.
In "Save exported file as", type the name of the file to which the data will be exported.
Click Finish.

Importing Personal Folder Data:

Use the following steps to import a personal folder file into Outlook:
On the File menu, Click Import and Export.
Click "Import from a personal folder file", then click Next.
Type the path and name of the personal folder file you want to import, then click Next.
Click the folder into which the data will be imported.
Click Finish.

Backing Up Personal Address Books:

Although Contacts information may be kept either in a Microsoft Exchange Server mailbox or Personal Folder and accessed via the Outlook Address Book, the Personal Address Book creates a file that is stored on the workstation hard drive. In order to assure that this address book is backed up; you must include any files with the .pab extension in your backup process.
To locate your personal Address Book file, follow these steps:
Click Start, point to Find, and then click Files Or Folders.
Type "*.pab" (without the quotation marks), and click to select My Computer in the Look In list.
Click Find Now, to start the search.
Note:
- The location of the .pab file and include it in your backup.
- If you need to restore this address book either to the same computer or a different computer, simply add the Personal Address Book service to the profile and point to the .pab file.

How to Import and Export Messages, Address Books, and business cards in Outlook Express

NOTE: If you are moving files and folders from another PC using a CD Disk you will have to move the files and folders to the desktop first. Once you have them on the desktop, right click on them and click properties. Then change their attributes from "Read Only" to "Archive".

Exporting Address Books or Business Cards

To export an address book or business card from Outlook Express to another E-mail program, follow these steps:
On the Tools menu,
Click Address Book.
On the File menu
Point to Export
Click Address Book or Business Card (vcard).
- If you are exporting an address book, click the address book you want to export, click Export, and then proceed through the wizard.
- If you are exporting a business card, locate and click the .vcf file you want to export.
- Note:You can only import one card at a time.
Click Save.

Importing Messages

Click on File
Point to Import
Click on Messages
Select Profile you want to import from
Click Next
Select the folders you want to import
Click Next
Click Finish

Importing Address Books or Business Cards

To import an address book or business card from another E-mail program to Outlook Express, follow these steps:
Click on File
Point to Import
Click Address Book or Business Card (vcard).
If you are importing an address book, click the address book you want to import, and then click Next.
Depending on the type of address book you are importing, either locate and click the address book file, and then click Open, or proceed through the wizard.
If you are importing a business card, locate and click the .vcf file you want to import, and then click Save.
Outlook Express supports importing and exporting the following types of address books:

Export:

Microsoft Exchange Personal Address Book Text File (comma Separated Values)

Import:

Eudora Pro or Light Address Book (through v3.0)
LDIF - LDAP Data Interchange Format
Microsoft Exchange Personal Address Book
Microsoft Internet Mail for Windows 3.1 Address Book
Netscape Address Book (v2 or v3)
Netscape Communicator Address Book (v4)
Text File (comma Separated Values)
Business Card (vCard)

Backing up Mail:

Click on file
Import/Export and export it.

E-mail :

Block messages from a sender or domain:

You can block messages from a particular sender or domain. The domain is the name following the @ symbol in an E-mail address.
When you block a sender or domain, no E-mail or news message from that sender or domain will arrive in your Inbox or in the news messages you read. E-mail from blocked senders goes directly into your Delete folder.
Newsgroup messages from blocked senders are not displayed.
From your E-mail Inbox or the list of messages in a newsgroup, select a message from a sender you want to block.
On the Message menu, click Block Sender.
Notes
- Blocking a sender applies to standard POP mail only. It does not apply to HTTP mail (Hotmail) or IMAP messages.
To remove a name from the Blocked Senders list, click the Tools menu, point to Message Rules, and then click Blocked Senders List.

Blocked senders list in Outlook Express will not retain the entries:

Go to Start
Run
Type in
- regedit.exe
Delete this key:
- HKEY_CURRENT_USER\Identities\{GUID}\Software\Microsoft\Outlook Express\5.0\Block Senders

Remove the Outlook Express Splash Screen (Windows 9x and NT):

Sick of the Outlook Express splash screen every time you start? This tip will help you remove it.
Open your registry and create a new value called 'NoSplash' in the key below.
Change the value to equal '1' to disable the splash screen.
Exit the registry and restart Outlook Express.
Keys:
- Outlook 4.0 and below
  - HKEY_CURRENT_USER\Software\Microsoft\Outlook Express
- Outlook 5.0
  - HKEY_CURRENT_USER\Identities\{** Identity ID **}\
    Software\Microsoft\Outlook Express\5.0]
    - Where {** Identity ID **} is your system identity ID.
NoSplash 0x00000001 (1)
- Settings:
  - Name: NoSplash
  - Type: REG_DWORD (DWORD Value)
  - Value: 1 = no splash screen, 0 = splash screen

Eliminate the>>>> arrows from forwarded messages:

If using OE5 and OE 5.5:
- Click Tools/Options
- Go to the Send tab
- In the "Mail Sending Format" section, click "Plain Text Settings" and "HTML settings"
- Take the check out of "Indent the original text with> when replying or forwarding"
- Click OK all the way out.
If using Outlook 2000:
- Click Tools/Options
- Go to the Preference tab
- Click on E-mail options
- Go down to "On replies forward"
- Change the settings to "Prefix each line of the Original message" in both replying and forwarding and then take the> out of the box below.

Change default E-mail , newsgroups, and contacts if Internet options don't work:

Click Start
Point to Find
Click Files Or Folders.
- On Windows 2000 and Windows Millennium (Me), click Start, point to Search, and then click For Files Or Folders
Type "Outlook.exe" in the Named box and then click Find Now.
- On Windows 2000 and Windows Me, type "Outlook.exe" in the "Search for files or folders named" box, and then click Search Now.
Note the path to the Outlook executable file as viewed under In Folder and write it down for reference.
- For example, the file may be located in the path:
  - c:\Program Files\Microsoft Office\Office\Outlook.exe
On the File menu, click Close.
Click Start
Click Run.
Type the complete path noted in step 3 including the file name.
Press SPACEBAR once and then type a forward slash mark ("/") followed by the switch.
- For example, if you want to use the CleanReminders switch, the command line in the Open box should read:
  - "c:\Program Files\Microsoft Office\Office\Outlook.exe." /cleanreminders
NOTE: The advantage of this method is that you do not have to go back and remove the command-line switch from the path of the shortcut.
Additionally, the full path needs to be in quotation marks to preserve long file names.
You will be asked for some additional information.

Send the same message privately to more than one person (BCC)?

Use BCC it stands for Blind Carbon Copy.
If the BCC doesn't show up on your address bar click view and show All Headers

Opening a File, or a Picture sent to you in an E-mail :

To open a file or a picture, double click on it.
Depending on your computer it will automatically download or it will ask you.
"To open it", if you click on this, it will automatically open the file.
Save the file.
If you chose this.
- It will ask you where you want to save the file.
- A window will open up asking you where you want to save the file at the top.
- At the bottom it will ask you for a name for the file.
- Remember where you save it. That is where you will go to open it later.

Set up Outlook or Outlook Express to work with Hotmail:
Outlook Express can't read Hotmail

Microsoft Outlook Express versions 5, 5.01, 5.5 for Windows 98
Microsoft Outlook Express versions 5, 5.01, 5.5 for Windows 95
Microsoft Outlook Express versions 5, 5.01, 5.5 for Windows 98 Second Edition
Microsoft Outlook Express versions 5.01, 5.5 for Windows 2000
Microsoft Outlook Express versions 5, 5.01, 5.5 for Windows NT 4.0

How to Configure Outlook Express to Use a Hotmail Account If you are using Outlook 97, 98, or 2000, this article does not apply.
Use the following steps to manually configure Outlook Express to use a Hotmail account:
Start Outlook Express, and then click Accounts on the Tools menu.
Click Add
Click Mail.
In the Display name box, type your name, and then click Next.
In the E-mail address box, type your Hotmail address, and then click Next.
Click HTTP in the My incoming mail server is box.
- If Hypertext Transfer Protocol (HTTP) is not an available choice, you are using an earlier version of Outlook Express that does not support Hotmail
In the My HTTP mail service provider is box, click Hotmail
Confirm that "http://services.msn.com/svcs/Hotmail/httpmail.asp" (without quotation marks) is in the Incoming mail (POP3), IMAP or HTTP server box, and then click Next.
In the Account name box, type your Hotmail account name.
In the Password box, type your password, click Next, and then click Finish.
Your new account appears on the Mail tab of the Internet Accounts dialog box. Click Close.
At the prompt to download folders from the mail server that you added, click Yes.

IF that doesn't work
Go to the Hotmail account in Outlook Express.
Edit the account, go to the Server tab and change the server with the following:
- http://oe.hotmail.com/secure/hmdata

Set up Outlook or Outlook Express to work with Yahoo mail:

Microsoft Outlook 98 and 2000
- Yahoo! Mail users can read their E-mail in Outlook by subscribing to the POP Access & Forwarding service. This service allows you to use Outlook or another POP3 client to access and manage your Yahoo! Mail messages.
- Outlook allows you to add a new E-mail account to your existing profile. This means you do not have to replace your current settings in order to send and receive Yahoo! Mail messages.
  - Unfortunately, Microsoft Outlook 97 does not support authenticated SMTP, and thus Microsoft Outlook 97 cannot be used to read Yahoo! Mail messages.
  - To add a new E-mail account to your existing profile:
    - From the Tools menu, select "Accounts." If you do not see "Accounts," place your cursor over the two arrows at the bottom of the list to display more choices.
    - Click the "Add" button.
    - From the Add menu, click "Mail."
    - In the Display Name box, type your name as you would like it to appear when you send a message, and click "Next."
    - In the E-mail Address box, enter your Yahoo! Mail address (for example, "user@yahoo.com") and click "Next."
    - In the box labeled "My incoming mail server is a…" select "POP3" server.
    - Type "pop.mail.yahoo.com" in the Incoming Mail (POP3 or IMAP) Server box.
    - Type "smtp.mail.yahoo.com" in the Outgoing Mail (SMTP) Server box.
      - Some ISP's require you to put their setting in here instead of smtp.mail.yahoo.com
      - See Below
    - Click "Next."
    - In the Account Name box, enter your Yahoo! Mail ID (your E-mail address without the "@yahoo.com").
    - In the Password box, enter your Yahoo! Mail password.
    - Check "Remember Password" if you do not want Outlook to prompt you for your password each time you check your mail.
    - Do not check the box labeled "Log on using Secure Password Authentication (SPA)."
    - Click "Next."
    - Choose the appropriate connection type under the "Which Method Do You Use to Connect to the Internet" heading.
    - If you chose "Connect using my phone line," you will need to select a dial-up connection in the Dial-up Connection Wizard and click "Next."
    - Click "Finish."
  - Important: The Yahoo! Mail SMTP server now requires authentication. To turn this setting on, follow these steps:
    - From the Tools menu, choose "Accounts."
    - Select the "Mail" tab.
    - Select your Yahoo! Mail account and click "Properties."
    - Click on the "Servers" tab.
    - Check the box next to "My Server Requires Authentication."
    - Please make sure that "Log on using Secure Password Authentication" is not checked.
    - Click "OK."
  - To control deletion of messages from the Yahoo! Mail server: Make sure you set this up.
  - Can receive but can't send mail in Outlook or Outlook Express
    - If you're able to receive but unable to send mail in your E-mail client (such as Outlook or Outlook Express), then please review the following troubleshooting steps below.
      - In the fight against unsolicited commercial E-mail (spam), some Internet service providers require their users to use specific SMTP servers when sending outgoing mail. If you experience problems sending E-mail , please contact your ISP to determine if specific SMTP server settings are required. You will need to use their SMTP server in place of Yahoo's SMTP server in your E-mail client
      - The following is a partial list of known ISP-required SMTP servers:
        
        MSN -- smtp.e-mail .msn.com
        
        NetZero -- smtp.netzero.net
        
        Verizon -- outgoing.verizon.net
        
        Earthlink/MindSpring -- Please visit their help pages
        
        AT&T -- Please visit their help pages
        
        Cox -- Please visit their help pages
        
        Bell Sympatico -- Please visit their help pages
        
        Before a Yahoo user can send mail, Yahoo requires that the user be authenticated by the Yahoo SMTP mail server. This prevents unauthorized use of the SMTP gateway by unscrupulous or malicious mail users.
    - ALSO modify some of the settings in your Yahoo mail account:
      - On the Tools menu, click E-mail Accounts.
      - If View or change existing E-mail accounts is not already selected, click View or change existing E-mail accounts, and then click Next.
      - Click the Yahoo mail account, and then click Change.
      - In the Internet E-mail Settings (POP3) dialog box, click More Settings.
      - Click to select the My outgoing server (SMTP) requires authentication check box.
      - Ensure that Log on to incoming mail server before sending mail is selected.
      - Click OK
      - Click Next
      - Click Finish.
      - Quit and restart Outlook before you send mail.
    - If you have the Norton anti-virus E-mail feature enabled, you may have to do additional configuration to use Outlook or Outlook Express with the Norton anti-virus E-mail feature For more information, visit the following Symantec web site:

If Outlook or Outlook Express is your E-mail Client:

Notes:
- You can use the Send To: To include the Specified Access Datasheet, Form, Report, Module, or Data Access Page in an electronic mail message, where it can be viewed and forwarded.
- You can include objects in Microsoft Excel (*.xls), MS-DOS text (*.txt), rich-text (*.rtf), or HTML (*.html) format in messages for Microsoft Exchange, Microsoft Mail, Microsoft Windows for Workgroups mail, or another electronic mail application that USES the Microsoft Mail Applications Programming Interface (MAPI).

Click File On the Menu Toolbar.
Click Send To.
Click Mail Recipient or Mail Recipient (as attachment).
Depending on which mail program your using one of two things will open.
- Your default E-mail program will open. The window you're working in will change to an E-mail program if Outlook or Outlook Express is your default E-mail program.
To:
- The recipients of the message whose names you want to put on the To line in the mail message. If you leave this argument blank, Access prompts you for the recipients' names.
  - Separate the recipients' names you specify in this argument and in the Cc and BCC arguments with a semicolon (;) or with the list separator set on the Number tab of the Regional Settings Properties dialog box in Windows Control Panel. If the mail application can't identify the recipients' names, the message isn't sent and an error occurs.
Cc:
- The recipients of the message whose names you want to put on the Cc ("carbon copy") line in the mail message. If you leave this argument blank, the Cc line in the mail message is blank.
BCC:
- The recipients of the message whose names you want to put on the BCC ("blind carbon copy") line in the mail message. If you leave this argument blank, the BCC line in the mail message is blank.
Subject:
- The subject of the message. This text appears on the Subject line in the mail message. If you leave this argument blank, the Subject line in the mail message is blank.
Click Send a Copy.

If you use other MAPI E-mail Client:

Note:
- You can't include objects in Microsoft Active Server (*.asp) or Microsoft IIS (*.htx, *.idc) format, although these selections are displayed in the list
To:
- The recipients of the message whose names you want to put on the "To" line in the mail message. If you leave this argument blank, Microsoft Access prompts you for the recipients' names.
- Separate the recipients' names you specify in this argument and in the Cc and BCC arguments with a semicolon (;) or with the list separator set on the Number tab of the Regional Settings Properties dialog box in Windows Control Panel. If the mail application can't identify the recipients' names, the message isn't sent and an error occurs.
Cc:
- The recipients of the message whose names you want to put on the Cc ("carbon copy") line in the mail message. If you leave this argument blank, the Cc line in the mail message is blank.
BCC:
- The recipients of the message whose names you want to put on the BCC ("blind carbon copy") line in the mail message. If you leave this argument blank, the BCC line in the mail message is blank.
Subject:
- The subject of the message. This text appears on the Subject line in the mail message. If you leave this argument blank, the Subject line in the mail message is blank.
Message Text:
- Any text you want to include in the message in addition to the database object. This text appears in the main body of the mail message, after the object. If you leave this argument blank, no additional text is included in the mail message. If you leave the Object Type and Object Name arguments blank, you can use this argument to send a mail message without a database object.
Edit Message:
- Specifies whether the message can be edited before it's sent. If you select Yes, the electronic mail application starts automatically, and the message can be edited. If you select No, the message is sent without providing a chance to edit the message. The default is No.
Template File:
- The path and file name of a file you want to use as a template for an .html file. The template file is a file containing HTML tags.
Note:
- The Send To action is available only if you have a MAPI-compliant electronic mail application installed on your computer, or if you have a VIM-compliant electronic mail application and have installed and set up Mapivi32.dll.
- For information on how to install and set up Microsoft Access support for VIM mail applications.

Add a Custom Address List to your Outlook Toolbar:

Notes:
- If you send E-mail to the same people frequently, you can automate the process of creating and addressing the message.
- With Outlook, you can add a Custom Toolbar Button that lists the people to whom you send E-mail most often.
- Then, with one click, you can create a new message that's addressed to the person you want to send it to and, if you regularly send E-mail with the same Subject Line, such as a weekly report, you can also create a message that has the subject line filled in.
There are two parts to creating a Custom List of Recipients.
- First, create the Toolbar Button.
- Then, add the E-mail addresses and subject lines to it.

Create a Custom Toolbar Button:

Click Tools on the Menu Toolbar, click Customize, and then click the Commands Tab.
In the Categories list, click New Menu.
In the Commands List, click New Menu and drag it to the toolbar. When the pointer looks like an I-beam, release the mouse button.
On the toolbar, right-click the New Menu Button, and in the Name Box on the Shortcut Menu, type a name for the New Toolbar Button.

Add E-mail Addresses and Subject Lines:

In the Customize Dialog Box, in the Categories List, click File.
In the Commands List, click Mail Message and drag it to the Custom Menu Button that you added to the toolbar.
When you rest the pointer over the Custom Button, a gray box appears.
Drop the Mail Message Command onto the gray box.
If you are adding a subsequent command, NO gray box will appear. Drop the command onto the most recent command you added.
Note:
- If you want to use a different icon, choose the command from the Commands List that has the icon you want.
Example
- If you add a Distribution List, you can use the Distribution List Command to get the Distribution List Icon.

Insert an HTML Signature in Outlook Express Messages:

Outlook Express versions 4.0, 5 for Windows 95
Outlook Express versions 4.0, 5 for Windows NT 4.0
Outlook Express version 5 for Windows 98

Outlook Express 4.0

On the Tools menu in Outlook Express
Click Stationery
On either the Mail tab or the News tab
Click Signature
Click File
Type the path and name of the HTML file you want to use or
Click Browse and locate the file
Click OK
Click OK
To insert your signature into a message click Insert Signature on the toolbar, or press CTRL+SHIFT+S.
To automatically insert your signature in each new message, use the following steps:
- On the Tools menu, click Stationery.
- On either the Mail tab or the News tab, click Signature.
- Click the "Add this signature to all outgoing messages" check box to select it
- Click OK.
If you want to add your signature to new messages only
- Click the "Don't add signature to Replies and Forwards" check box to select it.
- Click OK

Outlook Express 5

To insert an HTML signature into Outlook Express messages, use the following steps:
- On the Tools menu
- Click Options
- Click the Signatures tab
- Click New
- Click File
- Type the path and name of the HTML file you want to insert, or click Browse to locate the file.

Spell Check for Outlook Express

Outlook Express does not come with it's own spell check. It uses the spell check from the Office Suite. If you have the Office Suite and the spell check doesn't work in Outlook Express try the detect and repair in Office.
- Do you have it set up in Outlook Express?
  - Click on Tools on the toolbar at the top.
  - Click on Options.
  - Click on the Spelling tab and check to see if you have it checked.
  - If it is grayed out then it is either not working or not installed.
- If it is checked and set up to work in Outlook Express check the following.
  - You will need the Office Suite Installation disk.
  - First make sure spell check is installed in the Office Suite.
  - To do this open MS Word.
  - Click on Tools.
  - Click on Options.
  - Click on the Spelling and Grammar tab.
  - If this is grayed out then you will have to install spell check.
- If it is not grayed out then you will have to repair spell check.
  - Click on Help on the toolbar.
  - Click on Detect and repair.
If you do not have an Office Suite you can download a free spell check program here.

Remove Outlook Express from the title bar and add whatever name you want.

Got to Start
Run
type in
- regedit
Click okay
Go to the following key
- HKEY_CURRENT_USER\Identities\{Long number in braces}\Software\Microsoft\Outlook Express\5.0
Click 5.0 and look in the right panel.
Find the value named WindowTitle.
Either delete it, or modify it to add you own message.
If WindowTitle isn't there you can create a new string and name it WindowTitle
Double click on WindowTitle and name it whatever you like. NOTE: The Long number in braces is your identity and will be different for each user.

Add sound to your E-mail :

Can not do with Outlook XP, will work with Outlook Express 6
Open Outlook or Outlook Express
Click on send new message
Click on Format on the toolbar
Click on background
Click on sound and direct it to the sound file you want to send.
- If you use the .mid format the files will be much smaller and send quicker.

Create Icons:

On the toolbar, right-click the Mail Message Command, and in the Name Box on the Shortcut Menu, type a name for the person, distribution list, or alias you're assigning to the command.
Then, on the Shortcut Menu, point to Assign Hyperlink, and then click Open.
Under Link to, click E-mail Address.
In the E-mail Address Box, enter the E-mail address of the person, distribution list, or alias you want to assign to the command.
If you want this automatically addressed message to also have a Standard Subject Line, such as Status Report, type it in the Subject Box.
Repeat these steps for each person, group, or standard subject line you want to add to the button.

Sending timed E-mail :

Open Outlook, Not Outlook Express
Click on New Message
Click on Options on the Formatting toolbar
- If the Formatting toolbar is not visible click on view, toolbars and put a check in Formatting toolbar.
- If Options is not on the Formatting toolbar, right click on the Formatting toolbar, click customize and add options
When the options windows opens put a check in "Do not deliver before"
Then fill in the date and time.

Outlook Form Designer:

Advantages to the Form Designer:

Here are just a few advantages of developing forms with the Outlook Forms Designer.
- Outlook forms are fully 32 bit forms so they're fast, and perhaps equally important, they're small, averaging about 10K.
- Outlook forms are interpreted so they're easy for designers to keep track of and update.
- With Outlook forms, designers don't need to worry about searching through folders or directories to find uncompiled source files to make changes to a form.
- The Outlook Form Designer provides a grid and a variety of alignment tools including AutoLayout, to make sure your forms have a professional appearance.
To set properties for controls and fields that you add to forms, you use the Properties dialog box in the Form Designer.
To view the Properties dialog box.
- With the form in Design mode right click an existing control on the form.
- You can right click the Subject control, and then click Properties on the shortcut menu.

How to use the Outlook Form Designer:

The Outlook Form Designer is built directly into Outlook, so opening the Form Designer is as easy as opening a form in Outlook, and then clicking Design Outlook Form on the Tools menu.
When the form is in Design mode, the Form Design tool bar and the Field Chooser appear.
As shown in the figure below, you can add fields and controls to the form by dragging the fields from the Field Chooser to the form.
The Outlook Form Designer Window
When you add a field to a form using the Field Chooser, Outlook automatically creates a control and a label for the field and binds the control to the field.
With the Outlook AutoLayout feature, the controls are automatically aligned with existing controls on the form.
To exit Design mode, you click Design Outlook Form on the Tools menu again. In this way, you can easily switch back and forth between Design and Run mode to check the layout of a form at run time.
- To view the Form Designer
  - On the Outlook Compose menu, click New Mail Message.
  - On the form's Tools menu, click Design Outlook Form.

Advanced Properties Dialog Box:

With the advanced Properties dialog box, you can set properties for controls.
As shown in the figure below, the advanced Properties dialog box is used to set the ControlTipText property for a control.
To view the advanced Properties dialog box
- With the form in Design mode, right click an existing control
  - The Subject control in this example.
- Then click Advanced Properties on the shortcut menu.

Folder View Design Tools:

Create custom views by adding, removing, and rearranging fields in the Column Heading row.
- You can create a column by dragging a field from the Field Chooser to the Column Heading row.
To add or remove columns using the Field Chooser
- On the View menu click Field Chooser.
- Drag the field you want to add as the new column to the Column Heading row, as shown in the figure below.
Use the double arrow marker to position the new column heading in the Column Heading row.
- To remove the column heading, drag the column heading you added away from the Column Heading row until an X appears, and then release the mouse button.
As shown in the figure below, the Comments or Issues column is created by dragging the Comments or Issues field from the Field Chooser to the Column Heading row.

The Beta Contacts folder and the Field Chooser

Drag and Drop Grouping:

Group items in a folder by a particular field simply by dragging the field you want to group by above the Column Heading row.
Format Columns
- The ability to format columns gives you great flexibility in designing views.
  - In many cases, you want the column label to be different than the name of the field the column is based on.
  - To format a column
    - Right click the column heading
    - Then click Format Columns on the shortcut menu.
    - You can then choose the options you want.
In cell Editing
- When the in cell editing option is turned on for a folder, users can edit and enter information in cells within the folder without opening a form.
  - In the Beta Contacts folder, as shown earlier in the figure above, users can click in a Wants to Participate cell to add or remove a check box icon in the cell.
- To select in cell editing
  - Click Format View on the View menu
  - Then select the Allow in cell editing check box.
Best Fit Feature
- This feature automatically arranges the column size to fit the text in the column heading label.
- To choose the Best Fit option for a column
  - Right click the column heading
  - Then click Best Fit on the shortcut menu.
Show Only Custom Views
- Users are confused by the large number of views available in a folder.
- To alleviate this problem, Outlook makes it possible to show only the custom views created for the folder.
  - To select this option, click the View menu, and then click Define Views.
  - Then select the Show only those views created for only this folder check box.

Folder Properties Dialog Box:

With the folder Properties dialog box, as shown in the figure below, you define folder attributes and behavior.
- You can define who can access the folder and the functions they can perform
- You can create rules that automatically process items as they arrive in a folder.

The folder Properties dialog box

To view the folder Properties dialog box
- In the Folder List, right click the folder
- Then click Properties on the shortcut menu.
Note:
- To view all available Properties dialog box pages for a folder, the folder must be located in the Mailbox folder or Public Folders.
- The Outlook Address Book page is only available for Contact type folders.

Outlook 2000:

Failed to Register a VB Script DLL

Symptoms
- After you install Microsoft Office 2000 and start Outlook, you may receive the following error message: Failed to register a VB Script DLL. Reinstall or run Regsvr32.exe Vbscript.dll to self register. The key "DisplayName" is either missing or has an incorrect value. [File c:\Program Files\Microsoft Office\Office\Forms\1033\CNFRES.CFG, Section Description]
Resolution
- Click Start, click Run, type command in the Open box, and then click OK.
- At the MS-DOS prompt, type cd\windows\system, and then press ENTER.
- At the next prompt, type regsvr32 vbscript.dll, and then press ENTER.
- After you receive the following message, type exit at the prompt, and then press ENTER:
- Restart your computer, and then start Outlook.
If Outlook does not start, follow these steps:

Agents Tab Not Displayed in Folder Properties:

You try to create a Microsoft Exchange Server Script in a public folder using Outlook, but the Agents tab does not appear in the folder properties.
This is caused by the Server Scripting extension for Outlook is not turned on by default.
To turn on the Server Scripting extension, follow these steps:
- On the Tools menu, click Options.
- On the Other tab, click Advanced Options.
- Click Add-In Manager and then click to select the Server Scripting check box.
- Click OK three times to return to Outlook.
Note:
- To have an Agents tab on a Calendar folder you must turn off the option to "Always use local calendar", found in the Calendar Options on the Tools, Options, menu item.
- To access folder properties, right-click the public folder and on the shortcut menu, click Properties.

Pictures won't send in Outlook Express, just a box with a red "X"

Open Outlook Express, click on "Tools" at the top.
Click on "Options".
Click on the "Send" tab
Go down the HTML Settings and click on the settings button.
Put a tic in send pictures with messages.
Click Apply and exit.

Repairing a damaged Personal Folders PST file:
Inbox Repair Tool for correcting most problems with damaged Personal Folders PST files:

If you do not see the Inbox Repair Tool on the Start menu, under Programs Accessories / System Tools, use Start / Find to search your system for Scanpst.exe.
- When you run Scanpst.exe, it performs a number of tests.
- If it finds errors, it asks whether you want to make a backup copy of the original file
  - Always say Yes
- Then it tries to correct the errors.
- For seriously corrupted PST files, try running Scandisk.exe
- Look under Programs / Accessories / System Tools first
  - Then run Scanpst.exe, repeating 3-4 times until neither of he program return an error.
  - This technique is known to restore data that the user though was lost forever.
  - If the file is on an NTFS volume, you can't use Scandisk.exe so easily.
    - One approach, for Windows 2000, is to open the drive in My Computer and use the Tools menu commands to scan the disk.
    - You may need to restart Windows for the scan to run.
  - If that doesn't do it, you can try our tips to repair a 2 gb Personal Folders file or Offline Folders in Microsoft Outlook.
    - To repair a 2 gb Personal Folders or Offline Folders file Microsoft Outlook limits the size of Personal Folders PST files and offline folders .ost files to 2 gb
    - If a new or changed item increases the size over than limit, you will not be able to use the PST or .ost file.
    - Even if you delete items from the server mailbox, the .ost file will not synchronize. Use the Crop tool listed below.

Crop tool

To resolve this problem, download the tool from the following Microsoft Download Center link: http://www.microsoft.com/downloads/release.asp?ReleaseID=44353&area=search&ordinal=1
NOTE: Use the tool to create a truncated copy of the PST file. The copy that is left after the tool completes does not have all the original data because the tool cuts a user defined amount of data from the file.
Recovery Limitations of the 2 GB Truncation Utility:
- You must have 2 GB of free hard disk space (to make a copy of the PST file).
- The utility truncates the PST file to under 2 GB. To have enough working space, truncate the file between 20 to 25 megabytes (MB) less than the 2 GB limit. The truncated data is removed from the new copy, which means some messages are missing from the recovered copy.
You can use this process to attempt to recover the data, but is not 100 percent successful. If this tool does work, it does not recover all of the data (the truncated data is missing).
Use the following steps to recover the data:
- Download the tool from the following Microsoft Download Center link: http://www.microsoft.com/downloads/release.asp?ReleaseID=44353&area=search&ordinal=1
- Expand the self extracting archive into an empty folder.
- Start the Pst2gb.exe program.
- Click Browse to select the oversized PST file, and then click Open.
- Click Create, select the name and location of the truncated data file that you want to create, and then click Save.
- Type in the amount of the data that you want to truncate in the PST file. There is not a correct amount that you use. You can receive the best results if you use 20 to 25 MB, but you may have to truncate more or less. For example, if you truncate 25 MB of data and the process works, repeat the process and truncate the original oversize PST file by only 15 MB. If that works, then try the process with 5 MB. If 25 MB does not work, repeat the process and truncate the original PST by 35 MB. If the process does not work, increase the amount until the process is successful.
- Run the Inbox Repair Tool (the Scanpst.exe file) on the smaller PST file.
- Open the repaired PST file in Outlook.
- (This step is recommended but the step is optional) If the file opens, right-click the root folder of the PST, click Properties, and then click Compact Now to start the compression. For a file of this size, the compression may take approximately 4-8 hours.
- If the file does not open, discard the truncated PST file, and repeat the process with the original PST file. Truncate more data than in the first attempt, and try the process again.
- Install the following update or hotfix depending on the version of Outlook that you have. To do this, view the following article in the Microsoft Knowledge Base:
- These updates prevent Outlook from allowing the PST file to exceed the 2 GB maximum size. Use one of the following methods to manage the size of the PST files:
- Use more than one PST file.
- Use the archive feature.
- Save attachments to a file system folder and delete them from messages.
- MORE INFORMATION 197316 OL2000: (CW) How to Use the Inbox Repair Tools to Recover Messages

Troubleshooting Outlook & Outlook Express:

'Method Not Allowed' … Error No. 0x800CCC35."

Check the Outbox for sent mail not being sent.
Usually the first one has a bad E-mail address
Check each E-mail address in the Outbox to make sure they are all good.
Most likely you have one in there that has a bad E-mail address
If you can't find it try moving each one to the drafts folder one at a time and then try to send the rest.
If you find that after moving one to the drafts folder and the rest send you have found the faulty E-mail blocking it from sending.

"Method Not Allowed" and error "0x800CCC35"

Lower security settings in Internet Options and also in Outlook Express
- Open Control Panel
- Click on Internet Options
- Click on Security tab
- Set security to Medium
- Click on Privacy tab and set the slider to Medium
- Open Outlook Express
- Click on Tools Click on Options
- Click on the Security tab
- Put a tic in Internet zone

Error 501, error number 0x800ccc79

Sending and receiving E-mail
The settings in your E-mail program should be :
Incoming mail server :
Outgoing mail server:
Select E-mail Program…
Enabling SMTP Authentication
NOTE: If you are getting an error message like the following or you are setting up a mail account for the first time, you need to enable authentication.
The message could not be sent because one of the recipients was rejected by the server. The rejected E-mail address was someone@domain.com. subject, server mail.getus.com. protocol: smtp, server response 501. This system is not configured to relay mail from username@getus.com to someone@domain.com for 205.182.50.xxx port 25, secure (SSL) no, server error 501, error number 0x800ccc79.
To do this open your mail browser (i.e. Outlook Express, 98, 2000) and click on the tools menu then on the accounts.
Then under the accounts menu select the mail tab then open the mail.getus.com account.
From the account properties page select the servers tab and toward the bottom of the page check the box my server requires authentication.
Apply and save the changes and that's it.

Server Error: 550, Error Number: 0x800CCC79

Solution

Use one of the three options below.
Note: Do not combine the first option with either the second or third option.
- Click to select the My server requires authentication check box, which is located in the Outgoing Mail Server properties in Outlook Express.
- On the Exchange Server 5.5 computer, open the Internet Mail Service properties. On the Connections tab, click Accept Connections. Click to clear the Only from hosts using Authentication and the Clients can only submit if homed on this server check boxes. On the Exchange 2000 server, enable Anonymous Access on the Authentication tab of the SMTP virtual server.
- Important After you enable anonymous access, Post Office Protocol version 3 (POP3) clients cannot send.
- If you have installed McAfee Privacy Service, uninstall it. That will fix the problem. When you put in your personal information McAfee Privacy Service will not let it transmit over the Internet and scrambles the personal information as mcgdog.

List of 0x800CCC error codes and solutions

Almost all Outlook Errors can be corrected by deleting the profiles and setting up a new one, unless you have a corrupt file in Outlook Express. (Make a note of all the info first)

0x800CCC00 LOAD_SICILY_FAILED Authentication did not load.
- Close and restart OE.
- Next try waiting 20 minutes for the server to be reset for your account and then try again.
- Next create a new identity and see is it works. This could be a possible corruption of your user account in OE. If this works then you will know that one of the identity files was corrupt.

0x800CCC01 INVALID_CERT_CN Invalid certificate content

0x800CCC02 INVALID_CERT_DATE Invalid certificate date.
- Have certificate reissued by your authority server.
0x800CCC03 ALREADY_CONNECTED User already connected.
- Most likely the mail server is locked and the problem is not your PC.

0x800CCC04 CONN

0x800CCC05 NOT_CONNECTED Not connected to server.

0x800CCC0C NOT_INIT

0x800CCC0D CANT_FIND_HOST Cannot locate server

0x800CCC0E FAILED_TO_CONNECT Cannot connect to server.
- The mail server account could be typed in wrong for your account or the server may be down.
- Are you getting web pages, if not check for problems with your DNS numbers, try removing and reinstalling TCP/IP, etc?)

0x800CCC06 CONN_SEND

0x800CCC07 WOULD_BLOCK

0x800CCC08 INVALID_STATE

0x800CCC09 CONN_RECV

0x800CCC0A INCOMPLETE Message downloads incomplete.

0x800CCC17 USER_CANCEL User canceled operation.

0x800CCC19 TIMEOUT
- Disconnect from the Internet and close all programs.
- Go to Start>Find and do a search for the file pop3uidl and delete it.
- Reboot and check your mail again.
- Check with your ISP to make sure you don't have a corrupt or a very large file attachment, or mail that is missing headers, or mail that does conform to the mail RFC's, or large file attachments on the mail serve.
0x800CCC0B BUSY Server or mail drop is busy.
- Call your ISP help desk and to make sure that the server hasn't crashed and that your account is set up correctly.
- You may be logged in on another machine.
- Someone may be using your account, wait and try later.
0x800CCC0F CONNECTION_DROPPED Connection closed.
- Check to see if the modem cable or network cable is connected.
- Could be caused by a bad phone connection or line
- You may need to update your modem drivers.
0x800CCC10 INVALID_ADDRESS Address not known on server.
- Check the spelling in the E-mail address, make sure you have a period instead of a comma, is the "@" being used and not a period?
0x800CCC11 INVALID_ADDRESS_LIST Mailing list not known on server.
- Check your spelling in the E-mail address, make sure you have a period instead of a comma, is the "@" being used and not a period?.
- Check to make sure you do not have "restricted access" to list.

0x800CCC12 SOCKET_READ_ERROR Unable to send Winsock request.

0x800CCC13 SOCKET_WRITE_ERROR Unable to read Winsock reply.

0x800CCC14 SOCKET_INIT_ERROR Unable to initialize Winsock.

0x800CCC15 SOCKET_CONNECT_ERROR Unable to open Windows Socket.
- Reinstall TCP/IP. You can do this from the network control panel applet.
- Open Network in Control Panel
- Select TCP/IP and click on the Remove button
- Reboot
- Open Network Applet again
- Click Add button
- Select Protocol
- Select Microsoft in the left pane
- Select TCP/IP in the right pane
- Click Okay
- If you are using AOL or a network card you will reinstall them instead of the TCP/IP by removing them and rebooting and letting them set themselves up again.
0x800CCC16 INVALID_ACCOUNT User account not recognized.
- Check your ISP settings in Tools>Accounts and make sure you have the information entered correctly.
- Check with your ISP to make sure you have the correct information to put in.
0x800CCC18 SICILY_LOGON_FAILED Logon attempt failed.
- Check your ISP settings in Tools>Accounts and make sure you have the information entered correctly.
- Check with your ISP to make sure you have the correct information to put in.
- Check that the ISP is not having an E-mail outage.
0x800CCC1A SECURE_CONNECT_FAILED Unable to connect using SSL.
- Turn off SSL in E-mail account properties and try again.

Restoring the Attachment Open/Save Dialogue Box?:

Go to Start
Settings
Folder Options (or Control Panel/Folder Options in ME)
Click the "File Types" tab.
In the "Registered file types" list box, select the file type for which to enable the prompt.
Click "Edit…". (The "Edit File Type" dialog box appears.)
Select the "Confirm open after download" check box and click "OK".
Click "OK".

Agents Tab Is Missing from Folder Properties:

This information applies to Microsoft Outlook 97, version 8.03
If the Agents tab does not appear for any reason, check the following items:
- Is the correct version of Microsoft Outlook installed? You must have Microsoft Outlook, version 8.03.4629 or later, installed.

Is the Exchange Scripting Agent installed?

By default, the Scripting Agent extension is installed during a Typical or Custom installation of Microsoft Outlook.
In some cases, the extension may not be installed properly.
Another possibility is that you may have performed a Custom installation or run Setup in Maintenance mode, and removed the Exchange Scripting Agent option.
To verify that the extension is installed correctly:
- On the Tools menu
- Click Options
- Then click the General tab.
- Click the Add-In Manager button.
  - The Server Scripting extension should be listed and selected in the Add-Ins dialog box.
  OR
  - On the Tools menu, click Options.
  - On the Other tab in the General section, click Advanced Options
  - Then click Add-In Manager.
  - The Server Scripting extension should be listed and selected in the Add-Ins dialog box.
  - If it is not listed, run Setup, and use the Add/Remove option to install the Exchange Scripting Agent extension.
  - You may also want to verify that the following files are installed on the workstation:
    
    File Name         Version         Size (bytes)
    
    Esconf.dll        5.5.1960.0        94,480
    DLL     5.5.1960..0         54,032

Internet Explorer 5 and Outlook Express 5 Performance or Hang-up Issues:

Internet Explorer version 5 for Windows 98
Internet Explorer version 5.01 for Windows 98 Second Edition
Internet Explorer version 5 for Windows 95
Outlook Express version 5 for Windows 95
Outlook Express version 5.01 for Windows 98 Second Edition
Outlook Express version 5 for Windows 98

Cause
- These issues can occur if you are using McAfee VirusScan 4.02 or 4.03. These versions of McAfee VirusScan add an incorrect version of the Windows Imagehlp.dll file
- To solve this problem:
- Click Start
- Point to Find
- Click Files or Folders
- Type
  - imagehlp.dll
- in the Named box
- Click (C:) drive in the Look In box
- Click the Find Now button
- Right-click the file, and then click Properties
- Locate the date and time that the file was created and modified. If the files report a time of 4:02 or 4:03 AM, then the computer performance issue is related to VirusScan.
- Click the Cancel button.
- If the file has a time stamp similar to the one described in step five, minimize the Find File window, and then use the following procedure:
  - Connect to the Internet
  - Go to the following Network Associates Web site:
    - http://support.nai.com/files/vsc/tmp/imagehlp.dll
  - In the File Download dialog box
  - Click to select Save this file to disk
  - Click OK.
  - In the Save In box, click Desktop
  - Click Save.
  - Maximize the Find Files window.
  - Click the Imagehlp.dll file
  - Press F2.
  - Rename the file to "Imagehlp.lld".
  - Right-click the copy of Imagehlp.dll that you saved to the desktop
  - Click Cut.
  - Open Windows Explorer
  - Browse to C:\Windows\System.
  - Right-click anywhere in the right pane
  - Click Paste.
  - Disconnect from the Internet
- Restart your computer

Microsoft Outlook has encountered a problem and needs to close ( MS Messenger has this problem too)

Outlook Error Message code is as follows
- AppName: outlook.exe
  AppVer: 10.0.6626.0
  ModName: kernel32.dll
  ModVer: 5.1.2600.1106
Click on Start
Click on Run
Type in
Click Okay
You should get a window saying the file was registered okay.
ALSO I have been told that updating to the latest version of Direct X has worked for some.

"Outlook 2000 Caused an Invalid Page Fault in Module <unknown>":

Microsoft Outlook 2000

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).
- To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:
- Q245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)
To temporarily work around this problem, use either of the following methods.
Use an alternate method of viewing the attachment, such as double-clicking it or clicking the paperclip in the preview pane.
Delete the extension that registers for attachment events.
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).
To determine which extension is causing the problem, follow these steps:
- Click Start
- Click Run
- Type regedit in the Open box.
- Navigate to the following key:
  - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
    Exchange\Client\Extensions
- Backup the Extensions key by selecting the registry key, and on the Registry menu, click Export Registry File.
- Delete the extensions one at a time, and test the removal of each.

Address Book Failed to Load, Outlook Express Is incorrectly configured:

Windows 98
Outlook Express versions 4.0, 5 for Windows 95
Windows 98 Second Edition

When you start Microsoft Outlook Express, you may receive one of the following error messages:
- Address book failed to load, Outlook Express is incorrectly configured.
- Unable to open the Address Book. The Address Book may not be installed properly.
Also, removing the Windows Address Book and then reinstalling Outlook Express may not resolve this issue. To Resolve this:
- Incorrect Registry Values
- Uninstall Outlook Express
- Remove four keys from the registry
- Reinstall Outlook Express
Use Registry Editor to export (for backup purposes) and remove the following registry keys:
- HKEY_USERS\DEFAULT\Software\Microsoft\Outlook Express
- HKEY_USERS\DEFAULT\Software\Microsoft\WAB
- HKEY_LOCAL_MACHINE\Software\Microsoft\WAB
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed
- Components\{7790769C-0471-11d2-AF11-00C04FA35D02} (default value is "Address Book5")
Reinstall Outlook Express. To do so, use the appropriate method:
- Windows 95
  - Click Start
  - Point to Settings
  - Click Control Panel
  - Double-click Add/Remove Programs.
  - Click Microsoft Internet Explorer 4.0
  - Add/Remove.
  - In the Internet Explorer 4.0 Active Setup box, click Add a component to Internet Explorer
  - Click OK.
  - When you receive the prompt for Internet Explorer to check for components that are already installed, click Yes.
  - Click Outlook Express
  - Click Next.
  - Click a download site
  - Click Install Now, and then follow the instructions on the screen to finish the installation
- Windows 98
  - Click Start
  - Point to Settings
  - Click Control Panel
  - Double-click Add/Remove Programs.
  - Click the Windows Setup tab
  - Click to select the Microsoft Outlook Express check box
  - Click OK
Windows Address Book Is Sharing the Contacts Folder from a PST File:
- If this is the cause, opening Outlook (IMO) 98, or 2000 on the same computer will cause an error with a message that states that the location, to which mail was being delivered, has changed.
- If you create a new PST file, or locate the old PST file so that Outlook 98 or 2000 is working properly, the Windows Address Book (WAB) link through MAPI to the Contacts folder is re-established, and the WAB will work in Outlook Express or in standalone mode again.
Create a New Windows Address Book (WAB) File:
- The WAB file may have become damaged or corrupted causing one or both of the above error messages.
- You will need to rename the existing .wab file and restart Outlook Express(OE). Once started, OE will create a new .WAB file.
- Microsoft does not recommend that you import the data from the old, damaged .wab file. If you do, you may import the damage into the new .wab file.
  - Click Start
  - Point to Find (Search on Windows 2000 or newer operating systems)
  - Click For Files or Folders.
  - In Search for files or folders named
  - type
    - *.wab
  - Search Now
  - In the Search results window, Right-click the file(s) with an extension of ".wab" and then
  - Click Rename.
  - Rename the file extension (the three left-most characters in the name) to "old" and press ENTER
  - Outlook Express will create a new WAB file the next time you start it

MSIMN caused an invalid page fault in module DIRECTDB.DLL.
MSIMN caused an exception in module directdb.dll.
MSIMN caused an exception c0000006h in module directdb.dll.

Microsoft Outlook Express version 5 for Windows 98
Microsoft Outlook Express version 5 for Windows NT 4.0
Microsoft Outlook Express version 5 for Windows 95

If You Do Not Want to Save Your E-mail Messages
- If you do not want to save your E-mail messages in Outlook Express 5 Beta 2, rename the Messages.ods file.
If You Want to Save Your E-mail Messages
- Find out which folders contain the Messages.ods file and the .dbx files:
- Click Start, point to Find, and then click Files or Folders.
- In the Named box, type messages.ods *.dbx, and then click Find Now.
- Move the Messages.ods file into the same folder that contains the .dbx files.
Use Registry Editor to delete the ConvertedToDBX value in the registry:
- Click Start
- Click Run
- Type: Regedt32
- Click OK.
- Double-click to expand the HKEY_CURRENT_USER folder, expand the Identities folder, and then expand the {clsid} folder.
- Expand the Software folder, expand the Microsoft folder, and then expand the Outlook Express folder.
- Expand the 5.0 folder, and then click the ConvertedToDBX value.
- On the Edit menu, click Delete, and then click OK.
- Close Registry Editor.
- Restart your computer, and then start Outlook Express.

Error Message: "Invalid Page Fault in Kernel32.dll" with Happy99.exe Virus:

Outlook Express versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows 95
Outlook 98
Internet Mail and News version 1.0 for Windows 95 Outlook Express versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows NT 4.0
Windows NT Server version 4.0
Windows NT Workstation version 4.0
Outlook Express versions 4.01 Service Pack 1, 4.01 Service Pack 2 for Windows 98
Outlook Express, version 5.5 for Windows Millennium Edition

When you attempt to send an E-mail message with an attachment, you may receive one of the following error messages:
- MSIMN caused an invalid page fault in module Kernel32.dll
- MSIMN caused an invalid page fault in module unknown
- Explorer caused an invalid page fault in module Mailnews.dll at 014f:62060a0f
- Outlook caused an Invalid Page Fault in module Unknown
- MSIMN caused an invalid page fault in module Inetcomm.dll
Problems may occur when:
- When you attempt to post to a newsgroup, the post may not succeed, and you may receive the following response from the server:
- 500 What?
- When you start Outlook 98, you may receive the following error message:
- MAPI32 caused an invalid page fault in module Kernel32.dll
- When you try to perform various operations, you may receive the following message:
- This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator.
- When you try to start your computer, you may be unable to do so.
This behavior can occur if you have run the Happy99.exe virus program on your computer. When you do so, your computer becomes infected with this virus program.
To fix this problem:
- Restart your computer. Press and hold down the CTRL key until you see the Windows 98 Startup menu (for Windows 95, press F8 when you see "Starting Windows 95"), and then choose Safe Mode Command Prompt Only.
- Type the following commands, pressing ENTER after each command:
  - CD windows\system
  - copy liste.ska c:\windows\desktop\liste.txt
  - del ska.dll
  - del ska.exe
  - ren wsock32.dll wsock32.old
  - copy wsock32.ska wsock32.dll
- Restart your computer normally.
- NOTE: If Happy99.exe is run more than once on a computer, the Wsock32.ska file also carries the virus payload. In these instances, you must extract a "clean" copy of the Wsock32.dll file again.

Unable to Send Messages in Outlook Express"

If Outlook Express was sending E-mails correctly and then just stopped sending try the following.
Most times this is caused by the sent folder being to full. Try deleting the messages in the folders you do not want to keep.
If this doesn't work try the following.
- Do a search for Identities, it should be in the Application Data folder. Open the Identities folder and inside it you will find a file with a long file name mostly numbers, rename it.
- If you have more than one rename all of them.
- After renaming all identities open Outlook Express and create a new identity and see if Outlook Express will send messages.
- If so you know that one of the identities is corrupt.
- Rename them back to the way they were one at a time until you find the one causing the problem.

Unable to Send Hotmail Message from Outlook Express Q311022

For information about differences between Microsoft Outlook and Microsoft Outlook Express E-mail clients, Read the article number below in the Microsoft Knowledge Base:
- Q257824 Differences Between Outlook and Outlook Express
The information in this article applies to:
Microsoft Outlook Express 5 for Windows 98
Symptoms
When you try to send a Hotmail message from Outlook Express, the following error message may appear:
- The server does not support the required HTTP methods.
- Account: Hotmail
- Server: http://services.msn.com/svcs/hotmail/httpmail.asp
- Protocol: HTTPMail
- Server Response: Method Not Allowed
- Port: 0
- Secure(SSL): No
- Error Number: 0x800CCC35
- Hotmail functions normally through the Hotmail Web site. Cause
This behavior can occur if you have multiple Hotmail E-mail accounts that are assigned to a single E-mail identity in Outlook Express.
Workaround
- To work around this behavior, create one or more new E-mail identities and verify that only one Hotmail account exists for each E-mail identity.

I am getting multiple copies of my E-mails:

Close OE
Go to start
Find (Search, depending on which version of Windows)
Files and Folders
Type in:
Delete this file
It will be recreated when you reopen OE
One more download to get pop3uidl.dbx up to date (OE uses this file to keep track of what has already been downloaded), and you should be right.
Also, if you have more than one E-mail account on the same POP3 server (same ISP, different names) then checking the "Leave on server" will not work because of a known OE bug.
Following is special instructions for Hotmail and Outlook Express:
When you download Hotmail, either do not access the Hotmail folder itself while downloading, or turn off the option to include Hotmail in a send/receive.
If you access the Hotmail folder (which initiates a download) at the same time as OE is retrieving from the same Hotmail account, you can (and often will) get two copies of the E-mail .
Also see this link:

How to Troubleshoot E-mail Messages That Are Stuck in Your Outbox:

Outlook Express versions 5, 5.01, 5.5 for Windows 98
Outlook Express versions 5, 5.01, 5.5 for Windows 98 Second Edition
Outlook Express versions 5, 5.01, 5.5 for Windows 95

When you try to send an E-mail message, the E-mail message may move to your Outbox and not be sent.
- This behavior can be caused by any of the following conditions:
  - You open the E-mail message in your Outbox before the E-mail message is sent.
  - You work offline and have not made a remote connection.
  - Your sending options are not set to send E-mail messages immediately by using the correct connection.
  - Your mail folders or E-mail messages within the folders are damaged.
  - Message Opened from Your Outbox
  - After you send an E-mail message, Outlook moves the E-mail message to your Outbox When Outlook connects to your mail server, the E-mail message is delivered and a copy of the sent E-mail message appears in your Outbox
  - If you open and close an E-mail message while it is in your Outbox, the E-mail message may not be sent because you may have changed its status. If the status of the E-mail message has been changed, the title of the E-mail message no longer appears in italic.
To send the E-mail message, open the message, and then click Send.
- The message title changes back to the italic format in the Outbox Messages view.
- The next time that you make a connection to the mail server, the E-mail message is delivered.
You Are Working Offline
- To change the Work Offline command:
- On the File menu
- Click Work Offline
- On the Tools menu
- Point to Send/Receive
- Click the name of the account from which you want to send the message.
Send Options
- To make sure that you have selected the correct send options:
- On the Tools menu
- Click Options
- On the Send tab
- Click to select both the Send messages immediately and Save copy of sent messages in the 'Sent Items' folder check boxes.
- On the Connection tab
- Click Change under Internet Connection Settings
- Make sure that the correct dial-up or local area network (LAN) settings are in the list.
- Click OK
- Click OK again
- Open the message in your Outbox
- Click Send.
Damaged Mail Folders
- Your mail folders or E-mail messages within the folders may be damaged.
- There are two ways to troubleshoot this type of problem.
  - The first method is to concentrate only on the Outbox folder.
  - The second method is to create all new folders.
- You can create a new Outbox folder using the following steps:
- Exit Outlook Express.
- Search your hard drive for Outbox.dbx and delete this file.
- Restart Outlook Express.
- A new empty Outbox folder is created automatically.
- You can create all new mail folders if you create a new identity.
- After you create the new identity, you can import your old E-mail messages to your new identity.
  - Create a New Identity
    - On the File menu
    - Point to Identity
    - Click Add New Identity.
    - Type a name for the new identity
    - Click OK.
    - When you are prompted to switch to the new identity, click Yes.
    - Outlook Express quits, and then restarts with the new identity.
    - Follow the prompts in the Internet Connection Wizard to configure Outlook Express for your new identity.
      - When the Outlook Express Import Wizard starts, click Do not import at this time.
        
        You can import your files later.
      - Create a new E-mail message, and then send the new E-mail message to make sure that the new identity is working correctly.
      - Import Messages from the Old Identity to the New Identity
      - After you send an E-mail message from the new identity, you can import messages from your old identity:
      - On the File menu, point to Import, and then click Messages.
      - Under Select an E-mail program to import from, click your version of Outlook Express, and then click Next.
      - Under Specify Location, click your old identity, click OK, and then click Next.
      - Click All folders, click Next, and then click Finish.

Message Could Not Be Displayed:
Outlook Express encountered an unexpected problem while displaying this message:

Microsoft Outlook Express version 5 for Windows 98
Microsoft Outlook Express version 5 for Windows 95
Microsoft Outlook Express version 5 for Windows NT 4.0

Check your computer for low memory or low disk space and try again.

Reconnect to your IMAP E-mail account.

Unread Messages Count in Outlook Express Is Not Updated

Outlook Express versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows 95
Outlook Express versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows NT 4.0
Outlook Express versions 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows 98

After you post a message to a newsgroup, the unread message count may not be updated.
This issue can occur because the unread message count is not updated until new E-mail headers are downloaded to your computer.
Right-click the appropriate newsgroup
Click Properties
Click the Download tab
Click Retrieve New headers
Click OK.

Outlook.pst Could Not Be Accessed" Error Message When You Try to Start Outlook

Quit Outlook and log off, and then attempt to repair the damaged Personal Folders (PST) file by running Scanpst.exe. For additional information about running Scanpst.exe, Use the article number below to view the article in the Microsoft Knowledge Base: Q197316 How to Use the Inbox Repair Tools to Recover Messages
If you still cannot open the PST file, follow these steps:
- Run Scandisk.exe or another disk utility on the hard disk to ensure hard disk integrity.
- To make sure that the behavior is not specific to the computer or to the folder's location on the hard disk, move the PST file to another location on the hard disk.
- Create a new Outlook profile.
- Add the relocated PST file to the new profile.
- Attempt to start Outlook.
If the PST file is still inaccessible, the file may be damaged beyond repair. You might have to remove the current PST file from the profile and create a new PST file. For details about creating a new PST file, refer to the "More Information" section and select the article that deals with your installation of Outlook.

Is permission set correctly on the Microsoft Exchange Server computer?

In order to install and administer event scripts, the user must be granted at least Author permissions on the EventConfig_servername object in the Exchange Server directory.
To configure the appropriate permissions:
- In the Microsoft Exchange 5.5 Administrator program, select the EventConfig_servername object from the Folders\System Folders\Events Root container.
- On the File menu, click Properties. On the General tab, click Client Permissions.
- In the Client Permissions dialog box, select the Add button.
- Select one or more users who will be managing scripts on the server and grant them a role of at least Author.
- Press OK twice.

Is the correct server specified as the Public Folder server?

A setting for the Private Information Store on the Microsoft Exchange Server computer specifies which server in the Exchange organization will be responsible for creating and managing public folders.
In order for the Agents tab to appear on the client side, the server referenced by this setting must be running Microsoft Exchange Server, version 5.5 or later.
To verify this setting:
- In the Microsoft Exchange Server Administrator program, select the Private Information Store container for the Microsoft Exchange Server 5.5 computer that contains the EventConfig_servername object.
- On the File menu
- Click Properties.
- On the General tab
- Select the Public Folder Server drop down list and select a Microsoft Exchange Server 5.5 (or later) computer.
  - This option tells Exchange Server where to obtain the Public Folder hierarchy, in which the EventConfig_servername folder is listed.
- Click OK.
- Restart the Microsoft Outlook client.

Is the folder a Public Folder?

To have the Agents tab appear on the properties of a public folder rather than a user's mailbox folder
- In addition to the previous steps, a user must have permission on the public folder itself.
To configure the appropriate permissions:
- In the Exchange Server Administrator program's left pane, expand the Organization container, the Folders container, and the Public Folders container. Then double-click on the folder name to open its Properties page.
- Click the Client Permissions button on the General tab and give the user (or an alias the user is in) Owner rights. Author rights are insufficient for scripting in a public folder; the Owner role must be assigned.
Note: It may also be necessary to cycle the Exchange Server services in order to force this change to take effect immediately.
The Agents tab should now appear in the Microsoft Outlook client.

Outlook mail just sits and won't do anything MAPI spooler could not be opened:

If you are at home and NOT on an exchange server close Outlook.
Go to the Mail item in the control panel.
You should see your list of accounts.
Click on each one and hit Properties and uncheck the box that says something about send/receive on this account always.
If you know which account the message was sent from, "disable" only that account.
- This keeps Outlook from immediately sending and receiving, which will allow you the chance to delete the message.
Alternatively, it may be an incoming message.
- In this case, you may need to contact your ISP's mail administrator, or if you have web-based E-mail access, go there and delete the message.

"Outlook Express could not be started because MSOE.DLL could not be loaded"

Microsoft Outlook Express version 5 for Windows 98
Click Start, click Run, type Regedit, and then click OK.
Double-click to expand the HKEY_LOCAL_MACHINE folder, expand the Software folder, and then expand the Microsoft folder.
Double-click to expand the Windows folder, expand the CurrentVersion folder, and then expand the Setup folder.
Double-click to expand the Migration folder, and click the 100 value.
On the Edit menu, click Delete, and then click OK.
Close Registry Editor.
Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
Click the Install/Uninstall tab, click to select the Microsoft Outlook Express 5 check box, and then click Add/Remove.
When you receive the following message, click Yes:
- Uninstall requires at least Internet Explorer 5 to work correctly. If you continue, setup may not be able to restore the previous version of this application. Do you want to continue?
Click Yes to continue, and then click Yes to restart your computer.
Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
On the Windows Setup tab, click to select the Microsoft Outlook Express check box, and then click Apply.
When you are prompted, insert the Microsoft Windows 98 CD-ROM in the CD-ROM drive, click OK, and then click OK again.

Must disconnect then reconnect to send E-mail :

Outlook:

Click on tools
Click on options
Click on mail delivery
Put a tick in "Ask before switching dial up connection"

Outlook Express:

Click on tools
Click on Options
Click on connection tab
Put a tick in "Ask before switching dial up connection"

Unable to Start Outlook Express If Installed Over PGP:

Outlook versions 5, 5.01, 5.5 for Windows 95
Outlook Express versions 5, 5.01, 5.5 for Windows 98
Outlook Express versions 5, 5.01, 5.5 for Windows NT 4.0
Outlook Express versions 5.01, 5.5 for Windows 98 Second Edition

When you try to start Outlook Express, you may receive one of the following error messages:
- Unable to start the program. One of the required components may be busy or missing. Please check your installation and try again.
- One or more DLL files required for the PGP Outlook Express plug-in are missing. The plug-in will not be loaded. You may need to reinstall all PGP and/or the PGP Outlook Express plug-in.
If you then click OK, you may receive the following error message:
- The PGP Outlook Express plug-in was not installed correctly, or someone has deleted the Outlook Express program. Please reinstall Outlook Express, then reinstall the plug-in.
To work around this issue, uninstall Outlook Express, uninstall the Pretty Good Privacy program, and then reinstall Outlook Express version 5.
Note that this issue may not affect the functionality of the Pretty Good Privacy program in other ways. After you install the Pretty Good Privacy program, the plug-in is listed as a separate item in the Add/Remove Programs tool in Control Panel.
If you are not sure if Pretty Good Privacy is installed, you can check for the PGPmsimn.exe file:
- Click Start, point to Find, and then click Files Or Folders.
- In the Named box, type pgpmsimn.exe.
- In the Look In box, click Local Hard Drives, and then click Find Now.

Table in Outlook Express Not Formatted Correctly:

Outlook Express versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows 95
Outlook Express versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows NT 4.0
Outlook Express versions 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows 98

When you send an Outlook Express E-mail message that contains a table, the table may not be formatted correctly.
- For example, the columns of the table may not be aligned properly.
This can occur if you send the message with plain text mail sending format rather than HTML mail sending format.
On the Tools menu issue
Click Options
Click HTML for the Mail sending format
Click the Send tab.
Click OK.

The Visual Basic Expression Service:
Using the Visual Basic Expression Service provided in Outlook:

You can create validation criteria for fields
You can create formulas to calculate field values
You can create formulas that combine text strings in a field.
To open the Visual Basic Expression Service
With the form in Design mode, right click an existing control
The CardAddress control in this example
Then click Properties on the shortcut menu.
Click the Value tab, and then click Edit.
As shown in the figure below, the Visual Basic Expression Service is used to create a formula for a field in the Business Card Request form.
With the Visual Basic Expression Service, you can:
- Create formulas for fields.
- Validate fields
  - You can create validation formulas to ensure that a specific value or a value range is entered in a field, or to ensure that a field value is not exceeded.
- Create formulas for calculating values in fields
  - You can create a formula for a Total field that multiplies hours by hourly rate.
- Create Combination fields
  - You can create formulas that combine field values and text fragments together or you can create Combination fields that show the value of the first nonempty field in the item.

Script Editor and Visual Basic Scripting Edition:

With the Forms Designer Script Editor, you can program Outlook forms using Visual Basic Scripting Edition.
Visual Basic Scripting Edition is a subset of the Visual Basic language and is designed to be a small, lightweight interpreted language.
Using Visual Basic Scripting Edition, the Outlook Object Library, and the Forms 2.0 Object Library
You can accomplish a wide variety of programming tasks.
- You can set the current form page when the form opens in Compose mode.
- You can create a procedure that automatically sends a notification message to a distribution list when a new item in posted in a folder.
To view the Script Editor
- With the form in Design mode, click the View Code button on the Form Design tool bar.
  - The Script Editor has templates for all the item events.
- To add an event template to your script in the Script Editor
  - Click Event on the Script menu
  - Click an event name in the list
  - Then click Add.
The appropriate Sub/End Sub or Function/End Function statement is inserted.
As shown in the figure below, the Item_Open function is added to the Script Editor window for the Business Card Request form, and code is added to the event to hide the Status page of the form when the form is in Compose mode.
The Script Editor window shows the Item_Open function.

Visual Basic and Automation:

You can use Visual Basic and Automation to control an Outlook session:
- You can copy data from a Microsoft Excel worksheet into a new mail message and send it to a list of recipients, all from within Microsoft Excel.
To automate Outlook from another Microsoft Office application You reference the Outlook Object Library
Then use the CreateObject function to start a new session of Outlook

Use the GetObject function to automate a session that's already running.
After returning the Outlook Application object by using one of these two functions, you can write code in your controlling module that uses the objects, properties, methods, and constants defined in the Outlook Object Library.

Cannot read message in Outlook Express, headers appear but not the message in the message body.

Close Outlook Express
Click Start
Click Run
Type in
Note the space between the 2 and i.
Click OK.

Address Book Failed to Load

Error Messages

When you attempt to create a new E-mail message or newsgroup post, or you attempt to open the Address Book in Microsoft Outlook Express, you may receive the following error message:
- Address Book failed to load. Outlook Express is incorrectly configured, please reinstall
This message is followed by one of the following error messages:
- Unable to open the Address Book. The Address Book may not be installed properly.
-or-
- There was an error opening this message.
  An error has occurred.
If you double-click the Windows Address Book (.wab) file, you may receive the following error message:
- The Address Book file has been locked by another application. Please close the other application and try again later.

Solution

Method 1: For Microsoft Windows 95, Windows 98, or Windows NT
- Click Start
- Point to Find
- Click Files or Folders.
- In the Named box, type or copy and paste:
- Set the Look In box to include your local drives and click Find Now.
- Note: If you find more than one .wab file, make the following changes for all files.
- Click the .wab file that you find.
- On the File menu, click Properties.
- In the
- Click OK.
- Open Outlook Express and test a new E-mail message or try to access the Address Book.
Method 2: For Microsoft Windows 2000
- Click Start
- Point to Search
- Click For Files or Folders.
- In the Search for files named box, type:
- Set the Look In box to include your local drives and click Find Now.
- Note: If you find more than one .wab file, make the following changes for all files.
- Click the .wab file that you find.
- On the File menu, click Properties.
- In the Properties dialog box, under Attributes, clear the Read-only check box.
- Click Apply, and then click OK.
- Open Outlook Express and test a new E-mail message or try to access the Address Book.
Important: If you followed the above steps and the behavior is not resolved, you may need to run the Repair feature of Microsoft Internet Explorer.
Note: When you run the Repair feature of Internet Explorer, you may receive the following error message:
- There was an error opening this message.
  An error has occurred.
Note: This behavior does not occur if Address Book Sharing is activated when Microsoft Outlook 98 or Microsoft 2000 is installed on your computer in the Internet Mail Only installation.

ALSO

If you have Outlook Express, on Windows Millennium Edition, with Outlook 98 configured as Internet Mail Only (IMO), and you have Address Book Sharing enabled you can also get this error message and the Windows Address Book installation appears damaged.
Note:To resolve this you have to edit the registry so be sure to back up the key before you edit it.:
- Click Start
- Point to Run
- In the Open box type or copy and paste
- Click OK.
- Navigate to the following registry key:
- In the right pane, double-click Use Outlook
- Change the Value data from 1 to 0
- Click OK
- Close the Registry Editor.

Increase Speed Of Outlook Express When Messenger Is Removed Or Disabled

Error:

Users who experience such a slow down will find a error in the system error log saying

Solution:

Click Start
Click Run
Type in
Click Edit on the toolbar
Click Find
Copy and paste the following into the Find Box
Click Find
Once you find these keys be sure you back them up by exporting them to a folder where you can find them.
Modify the keys
- InProcServer32
- LocalServer32
Modify the Default Keys Value to a empty string
Reboot

Creating Stationery and Signatures

Description
- Despite the abundance of Outlook add-ons and plug-ins for adding letterheads and templates to your e-mails, MS-Outlook by itself offers an easy way to create and use your own letterhead and message templates.
- MS-Outlook offers two ways of creating message templates: using the Stationery feature or using Signatures
- Note: Using Stationery templates you can not insert a picture as an image within the template (not as a background picture), so you can only create templates with background images
- As a result you can't have a simple letterhead image and a default greetings text inserted into every outgoing e-mails
- Note: You can use the Signature features to create e-mails message templates or letterheads, although the Signature function was not necessarily designed for letterheads
Instructions
- Open MS-Outlook
- Click Tools on the toolbar
- Click Options
- Select the "Mail Format" tab
- At the bottom of the window, click "Signatures"
- The following window will open
- Click New Button
- Enter a name for your new template, then choose to start from a blank signature
- Click "Next"
- Locate the image you want to use for the header (instructions follow next)
- If you want to use a text header then just type in the header you want and position it using the paragraph button
- You also choose the font face and style by clicking on the font button and the advanced edit button to edit a hyperlink
- If you wish to add a letterhead (image) to your message template, right click within the Signature text edit area and select "Insert Image"
- Browse to select the desired letterhead image, add an alternate text to it if you wish
- Then modify the layout so the alignment is set to "top"
- Click "OK"
- You can use any image editor to create a simple, nice looking letterhead image
- If you wish to add a default text to each outgoing e-mail when using an image header, like a text signature or a default greeting message, then add the text below the letterhead image in the signature text edit area.
- You can also add a link to your site, by selecting the text above which the link will apply, then right click and choose "Edit Hyperlink".
- When you are finished, click "Finish".
- This is how our new letterhead looks:

Outlook Express Could Not Be Started. The Application Was Unable To Open The Outlook Express Message Store. Your Computer May Be Out Of Memory Or Your Disk Is Full. Contact Microsoft Support For Further Assistance. (0x8007007e,126)

Error Message

After you install Microsoft a Service Pack, when you attempt to start Outlook Express, you may receive the following error message
- Outlook Express could not be started. The application was unable to open the Outlook Express message store. Your computer may be out of memory or your disk is full. Contact Microsoft support for further assistance. (0x8007007E,126)
That error message is followed by the following error message
- Outlook Express could not be started because MSOE.DLL could not be initialized. Outlook Express may not be installed correctly.

Cause

Could be a corrupt or missing file
This issue can occur if the ProgramFilesDir value in the following registry key to install programs has changed from the default location
If this key is changed before you install any SP update, Outlook Express no longer functions
A new, empty folder named Outlook Express is created in the folder that the ProgramFilesDir value points to; however, the program is still located in the C:\Program Files\Outlook Express folder
The shortcuts to start Outlook Express point to the empty folder

Solution

Method 1
- Right click on the shortcut you use to open Outlook Express
- Click properties
- Look at the path (target) as you see in the image below
- Then do a search for the msimn.exe
- See if it is located in the folder as shown in the Outlook Express Properties window
- If not change the path in the Outlook Express Properties window to the correct path of the msimn.exe file
Method 2
- You can try uninstalling SP 2 if you are using Windows XP
Method 3 if you are using Windows XP
- Repair install of XP but if you do you, will have to install the updates again and if you reinstall SP 2 this could happen again
Method 4 if you are using Windows XP
- Repair IE Explorer and Outlook Express.

Repair SpellCheck in XP Outlook Express

Solution 1
- Click Start
- Click All Programs
- Click Accessories
- Click Window Explorer
- Scroll down to C:\Program Files\Common Files\Microsoft Shared\Proof
- Delete the CSAPI3T1.DLL file if it is present. If it's missing just proceed to the next step
- Insert yours Windows XP CD and close the window that opens if AutoRun is enabled
- Click Start
- Click Run
- Type in the Open: box
- Click OK
- Click the Expand File button to open the Expand One Filefrom Installation Source window
- In the File to Restore: box type
- In the Restore From: box type
- In the Save File In: type
- Click the Expand button
- The Expand One File from Installation Source window will close and you'll be returned to the System Configuration Utility window
- Click OK to close System Configuration Utility
More solutions
- Try copying csapi3t1.dll to the Outlook Express directory instead
- Locate the files ctapi3t2.dll and chapi3t1.dll in the directory named Proof on your Microsoft Office CD and copy them to the Shared\Proof directory
- If you are using Microsoft Office 97 and the language is English, locate the files mssp232.dll and mssp2_en.lex in the directory named Proof on your Microsoft Office CD and copy them to the \Shared\Proof directory. If you are using a different version of Office or Works, locate the Proof directory on the CD and copy the files with names beginning "mssp " to the Shared\Proof directory.
- Note: that the .lex files are dictionaries, and some of them will be for languages that you aren't using.
- Open Control Panel, Regional Settings. Check under Regional Options that the language selected is the same as that used by Microsoft Office, i.e. English (United States) or English (United Kingdom).
- Open Outlook Express, Tools, Options, Spelling tab and check that the language selected there is the same as selected above.
- If all of the above are correct, and spell checking still doesn't work, try uninstalling and then reinstalling Microsoft Office or Microsoft Works

Setting Up Auto Reply In Outlook Express

Open Outlook Express
Click New Message
Type the auto reply message you want sent
Click File
Click Save As
Choose a location where you want to save it, I saved mine in C:\Program Files\Outlook Express, you can choose any folder you choose, it does not have to be the same as mine.
Name the auto reply message, e.g. autoreply
Next Save it as .txt, not as .eml
Back to Outlook Express window click Tools
Select Message Rules
Select Mail
If you haven't created any rules yet a new one will pop up for you, if you do have some rules set up already you will need to click New
In pane #1 select the last choice For All Messages
In pane #2 select the choice Reply with Message
In pane #3 click the underlined message
This will open an Open menu
You will then select the document containing your saved auto reply message from the folder you saved it in
Select the file and click Open
In pane #4 name your rule as AutoReply
Click OK
Another screen will open to verify your selected rule. Choose Apply Now
A second screen opens with info on where to apply the rule. Be sure that the Inbox is listed as the folder
Click Apply Now
Click Close
This will return you to the previous screen where you will finally click OK

DISCLAIMER: The information provided on ALL of these pages is provided as-is. No warranty is provided or implied. Use at your own risk.
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