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Reinstall or Repair Internet Explorer and Outlook Express in Windows XP

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Three things to remember when you are working with computers.
• First thing is "YOU CAN DO IT".
• Second take your time, a little mistake can cause a big problem.
• Third all answers are only a question away.

If you are experiencing computer Problems such as slowness, strange icons appearing, tool bars appearing, home page changing, please use one of the following links to check for a virus or trojan.


• Panda Virus Free Online Virus Scan
  
• AVG Anti-virus Program (FREE)
  • AVG is a great "FREE" program and I used to keep a link to the download but they keep changing it all the time and I can't keep this link up to date so Google "Download AVG Free" to get the download link. SORRY!
  
  
  
TABLE OF CONTENTS

• Reinstall or Repair Windows XP
• A Simple Way to Reinstall Internet Explorer in XP
• Clean install using the Setup Startup Disks (Floppies).
• Clean Install of Windows XP using CD
• How To Repair Windows XP
• How to Remove Internet Explorer 6.0 or Outlook Express
  6.0 Before You Reinstall Windows
• Clean install of Windows XP using an update Version
• Ntkrnlmp.exe Could Not Be Loaded Error Code 7 Error Message
• Error Code: 0x80070002" error message cites license-checking issue after upgrade on Dell computer
  Note: This issue can be caused by any software that changes the default security provider. It is not limited to Dell computers or the Dell Assistant software.


How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
Internet Explorer 6 is part of Windows XP and cannot be uninstalled.

The information in this article applies to:
• Microsoft Internet Explorer version 6 for Windows XP
• Microsoft Outlook Express 6.0 for Windows XP
  

Reinstall or Repair Windows XP
• Use the System File Checker tool to scan all of the protected files on your computer:
  • Click Start, and then click Run.
    In the Open box, type sfc /scannow, and then click OK. Note that you may be prompted to insert the Windows XP installation CD-ROM.
  • Test to determine if the issue is resolved. If the issue is resolved, skip the remaining steps. If the issue is not resolved, continue to the next step.
  • Complete upgrade of Windows XP, a repair of Windows XP, or reinstall Windows XP.
  OR
  • Edit the Registry and Install Internet Explorer 6
    • While you are logged on as an administrator, click Start, and then click Run.
    • In the Open box, type regedit, and then click OK.
    • Locate the appropriate registry subkey, right-click the IsInstalled (REG_DWORD) value, and then click Modify. To reinstall only the Internet Explorer 6 browser component on Windows XP, use the following registry key:
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
        Active Setup\Installed Components\
        {89820200-ECBD-11cf-8B85-00AA005B4383}
      To reinstall only Outlook Express 6 on Windows XP, use the following registry key:
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
        Active Setup\Installed Components\
        {44BBA840-CC51-11CF-AAFA-00AA00B6015C}
    • Change the value data from 1 to 0, and then click OK.
    • Quit Registry Editor, and then download and install Internet Explorer 6. For information about how to download and install Internet Explorer 6, visit the following Microsoft Web site: http://www.microsoft.com/windows/ie/default.asp
  • After you use the procedures in this article, you must reinstall any updates to Windows XP again.
    
  • MS Window Update Site

How to Remove Internet Explorer 6.0 or Outlook Express 6.0 Before You Reinstall Windows
• The information in this article applies to:
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
  • Microsoft Internet Explorer version 6 for Windows Millennium Edition
  • Microsoft Internet Explorer version 6 for Windows 98 Second Edition
  • Microsoft Internet Explorer version 6 for Windows 98
  • Microsoft Outlook Express 6.0 for Windows Millennium Edition
  • Microsoft Outlook Express 5, 5.01, 6.0 for Windows 98 Second Edition
  • Microsoft Outlook Express 5, 6.0 for Windows 98
• Before you reinstall Microsoft Windows, you must first remove Microsoft Internet Explorer 6.0 and Outlook Express 6.0.
  • However, if you cannot remove Internet Explorer 6.0 and Outlook Express 6.0 with the Add/Remove Programs tool in Control Panel, you must rename the related migration dynamic link library (DLL) files and remove their associated registry keys before you reinstall Windows.
    • How to make visible all programs installed in the Add/Remove program with XP operating system.
      • Click here for instructions.
  • This article shows you how to remove Internet Explorer 6.0 and Outlook Express 6.0 by renaming the related migration dynamic link library (DLL) files and removing their associated registry keys.
  • To rename the migration DLL files and to remove the associated registry keys, follow these steps.
  • NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please see your product documentation to complete these steps.
    Step 1: Rename Migration DLL Files
    • Click Start, point to Search, and then click For Files or Folders.
    • In the Search for files or folders named box, type iemigrat.dll; migrate.dll; 9xmig.dll.
    • In the Look in list, select My Computer, and then click Search Now.
    • In the Search Results pane, right-click the Iemigrat.dll that is stored in the
      • C:\Windows\System folder and then on the shortcut menu that appears, click Rename.
    NOTE: If Iemigrat.dll is not found, continue to step 6.
    • Rename Iemigrat.dll to iemigrat.old, and then press ENTER.
    • Right-click the Migrate.dll file that is stored in the
      • C:\Program Files\Internet Explorer\W2K folder, and then click Rename on the shortcut menu that appears.
    • Rename Migrate.dll to migrate.old, and then press ENTER.
    • Right-click the 9xmig.dll file that is stored in the
      • C:\Program Files\Outlook Express folder, and then click Rename on the shortcut menu that appears.
    • Rename 9xmig.dll to 9xmig.old, and then press ENTER.
    • On the File menu, click Close.
    Step 2: Remove the Registry Keys
    Using Regedit
    • Click Start, and then click Run.
    • In the Open box, type regedit, and then click OK.
    • Expand the following registry subkey:
      • HKEY_LOCAL_MACHINE\Software\Microsoft\
        Windows\ CurrentVersion\Setup\Migration\100
    NOTE: If this key is not present, continue to step 8.
    • On the Registry menu, click Export Registry File.
    • In the File name box, type migration 100, and then click Save.
    • On the Edit menu, click Delete.
    • On the Confirm Key Delete message that appears, click Yes.
    • Expand the following registry subkey:
      • HKEY_LOCAL_MACHINE\Software\Microsoft\
        Windows\ CurrentVersion\Setup\Migration DLLs
    • On the Registry menu, click Export Registry File.
    • In the File name box, type migration dlls, and then click Save.
    • In the right pane of the Registry Editor window, right-click the entry that has the following value:
      • "C:\Program Files\Internet Explorer\W2K"
    • On the shortcut menu that appears, click Delete.
    • On the Confirm Value Delete message that appears, click Yes.
    • Quit Registry Editor.
    Using Scanregw
    • Click Start, click Run, type scanregw, and then click OK.
    • When you receive a prompt to create a backup, click Yes.
    • Click Start, and then click Run.
    • Expand the following registry subkey:
      • HKEY_LOCAL_MACHINE\Software\Microsoft\
        Windows\ CurrentVersion\Setup\Migration\100
    NOTE: If this key is not present, continue to step 8.
    • On the Registry menu, click Export Registry File.
    • On the Edit menu, click Delete.
    • On the Confirm Key Delete message that appears, click Yes.
    • Expand the following registry subkey:
      • HKEY_LOCAL_MACHINE\Software\Microsoft\
        Windows\ CurrentVersion\Setup\Migration DLLs
    • In the right pane of the Registry Editor window, right-click the entry that has the following value:
      • "C:\Program Files\Internet Explorer\W2K"
    • On the shortcut menu that appears, click Delete.
    • On the Confirm Value Delete message that appears, click Yes.
    • Quit Registry Editor.
    Step 3: Reinstall Windows
    • Reinstall Windows.
    • The original version of Internet Explorer that is included with Windows is installed. To upgrade to Internet Explorer 6.0, see the following Microsoft Web site:
      • http://www.microsoft.com/windows/ie

Clean install of Windows XP using an update Version.

• You can use a Windows XP Upgrade CD to perform a clean install if you have a previous version CD of Windows as proof for the authenticity check.
  
• NOTES:
  • Check to make sure you have the latest drivers for your hardware.
  • Download at least the drivers for Win 2K. If you can't find drivers for Win XP or Win 2K they most likely will not work.
  • All versions of the Windows XP CD are bootable.
  • Depending on your BIOS setting you might have to change this to boot to CD.
    • Go into the BIOS settings and look for the Boot Sequence. Make sure it is set to "CD-ROM" before the "C" drive.
  • You do not have to have the hard drive formatted at the time of installation, you will be asked during set up to do it.
  • IF your computer won't let you boot to the CD then you will have to create a boot up disk.
  Saving Critical Data:
  
  • Back up the contents of the Windows folder, the Program Files folder, and all the files in the root folder of the C: drive as well as any other data you deem crucial.
  • That way, if necessary you'll be able to restore your Windows installation to the way it was.
    • The first thing that you'll want to do is perform a full backup of your system. That way if anything goes wrong, you'll be able to restore your system to its current state.
    • You may also want to backup your data files-the documents that you've created-separately. This way you can easily restore your data files to your newly rebuilt system.
    • In addition to the data files that you've created, your Windows operating system is packed with critical information that you'll want to backup separately in preparation for your system rebuild.
    • Following is a list of some of the most typical types of additional files you'll want to backup.
    • Keep in mind that each system is configured differently and you may have other types of files that you'll want to individually backup.
    • As you read through this list, you may come up with other information that you want to backup before you reformat your hard drive.
    • You may want to think about this for a couple of days and compile a list of things that you want to save before you rebuild your system.
      • Internet Connection Information.
        • The first thing that you'll want to take note of in the Internet connection category is your ISP's name's phone number.
          • Open the Dial-Up Networking folder in My Computer.
          • Then right-click on your ISP's name connection, and select Properties from the shortcut menu.
          • Copy down the telephone number in the connection's dialog box.
        • The next things that you may want to take note of are your IP numbers.
          • If you're using a major ISP, such as MSN, you won't have to worry about recording IP numbers as major ISPs assign new numbers each time you connect.
          • If your ISP's name requires you to use specific IP numbers, you'll find them by clicking the Server Types tab in the connection's dialog box.
          • Click the TCP/IP Settings button. Once the TCP/IP Settings dialog box appears, write down all the numbers that you find on the page.
        • Instead of writing down the information, you can take a screen captures of each dialog box.
          • To do so, you simply open the desired dialog box and press [Alt][PrintScreen].
          • Then launch Paint, pull down the Edit menu and select Paste.
          • In a couple of seconds, Paint will display a copy of the dialog box. At this point, you can pull down the File menu and click the Print command.
          • You'll then have a printed record of the information.
      • Internet URLs.
        • In addition to your connection information, chances are that you want to save your Web site shortcuts or URLs.
          • If you're using Internet Explorer, you'll find the URLs in the C:\Windows\Favorites folder.
        • Simply back up the entire Favorites folder to tape or floppy disk.
      • If you're using another browser, check with your documentation to find out where and how your URLs are stored.
      • E-mail Folders And Address Books.
        • If you want to keep your address book and E-mail folders intact, you'll need to back up the corresponding files.
          • Example If you're using Outlook Express, you'll track down your address book by using Find to search for a file with the extension WAB.
          • You'll then track down your E-mail folders by using Find to search for a folder called Mail.
          • This folder contains all your E-mail folders as well as links to any newsgroups that you subscribe to.
        • If you're using another E-mail program, check with your documentation to find out where the files containing your E-mail folders and address book are stored.
      • Updates And Patches.
        • If you've downloaded any updates or patches to your operating system or to your applications, you'll want to make sure that you back up those files individually.
      • Shortcuts Or Scripts.
        • If you've created any special shortcuts or script files, you'll want to track them down and back them up.
        • Icons, WAV Files, And Graphic Images.
      • If you've downloaded any cool icons, WAV files, or graphic images that you use for desktop wallpaper.
      • Start Menu Organization. If you've spent a lot of time customizing and organizing your Start menu's structure, you won't want to have to recreate it from scratch.
        • Take a few moments to write down the names and sketch the menus organization.
      • Application Information.
        • If you're using Microsoft Office or some other application suite, you should also backup any templates, macros, or other customized items that you don't want to have to recreate.
        • Suppose that you're using Word and you've created a lot of macros that help you to quickly an easily produce your documents.
        • You'll find most of your macros stored in Word's templates. By default, macros are stored in the Normal.dot template.
        • If you've created a custom template for your word processing needs, the template also probably has macros stored in it.
        • If you use and have added personalized entries to the AutoCorrect utility, you'll want to back up the AutoCorrect files as well.
          • Use Find to track down the ACL files on your hard drive.
          • You should be able to find all the ACL files in your Windows folder.
        • If you're using another office suite with similar functions, you'll need to refer to your documentation for more information on which files you need to back up.
        • Don't forget to check the company's Web site if you don't find the information in the documentation.
  To Install using the Setup startup disks.
  Download the boot up disk that you need from the following sites. Have six blank floppies formatted to download the following.
  • Home Edition
  • Pro Edition
  Clean Install of Windows XP
  • Start your computer with the Windows XP CD or your floppy disk inserted.
    • If you booted with a floppy you will have to show the path to the CD. From this point on all will be the same.
  • Your computer should automatically and detect the CD, and a message "Press any key to boot CD" will appear.
  • Press the spacebar and the installation will begin.
  • Next will be a window asking if you want to install Windows XP.
  • Press the Enter Key.
  • Then you will be asked to accept the End User Licensing Agreement.
  • Press F8 to accept
  • Next select drive (C: D: ?: ) in which you wish to install Windows XP.
  • Press the Enter key.
  • Then you will be asked if you wish to use the NTFS file system.
    • Most use this system but you can use FAT32, only you will not have the security of NTFS.
  • If the hard drive has not been formatted you will be given a choice of Format options.
  • Select the Format option of your choice.
  • You will then be asked to start the format, press the "F" key.
  • Setup will begin to install.
    NOTE: If you are clean installing using an XP Upgrade CD you will be asked for a qualifying product at this point. Just pop the CD for your older version of Windows into the drive while the XP setup completes an authenticity check.
  • Following this you will be prompted for the XP CD and setup will continue.
  • Windows will finish installing files and will then reboot. Leave the CD in.
  • You will see the message "Press any key to boot to CD".
• DO NOT press any keys this time.
  • In 5 seconds setup will continue.
  • You will then be led through the process of gathering information about you and your computer.
  • After set up is complete and if you are connected to the Internet you will be asked to "Activate".
    • If you do not activate at this time you will have 30 days to do it. After that the program will be disabled.
    • To activate after 30 you will have to go to Microsoft Product Activation for Windows XP
  • Last thing you will want to do if you have personal information saved is to replace it and then Defrag and reboot.

XP Repair
• Boot the computer using the XP CD
• MAKE SURE YOU BACK UP ALL PERSONAL DATA FIRST
• When you see the "Welcome To Setup" screen the following options will appear
  • This portion of the Setup program prepares Microsoft Windows XP to run on your computer:
  • To setup Windows XP now, press ENTER.
  • To repair a Windows XP installation using Recovery Console, press R.
  • To quit Setup without installing Windows XP, press F3.
• Press Enter to start the Windows Setup
• Note: Do not choose "To repair a Windows XP installation using the Recovery Console, press R".
• Accept the License Agreement and Windows will search for existing Windows installations
• Select the XP installation you want to repair from the list and press R to start the repair
  • If the option to Repair Install is NOT available and you continue with the install; you will delete
    • The Windows & Documents and Settings folders.
    • All Applications that place keys in the registry will need to be reinstalled
    • Microsoft says if the options is there you will not lose these folders and settings, but some are telling me even if this option is available you WILL lose these folders.. So just to be safe back up your data files you do not want to lose. Maybe the people saying this didn't follow the instructions closely and that is why they lost their files, I do not know for sure but I would advise you to back up first, it only makes sense.
    • Click here to Gain Ownership or Permissions on Files and Folders if a hard drive fails to save or move the data to another drive.
  • You should exit setup if the repair option is not available.
  • If Repair is not available, XP is usually not repairable and will require a Clean install.
  • Try the link below if the repair option is not available.
    http://www.digitalwebcast.com/2002/03_mar/tutorials/cw_boot_toot.htm
  • A workaround might be to reconfigure the boot.ini using Recovery Console.
    • Boot with XP CD or 6 floppy boot disk set
    • Press R to load the Recovery Console
    • Type
      bootcfg
    • Press Enter
    • This should fix any boot.ini errors causing setup not to see the XP OS install
  • Try the Repair install again
  • "Reboot, this time using the immediate R option, and if the CD letter is say E: use the following commands and press Enter after each
    • copy E:\i386\ntldr C:\
    • copy E:\i386\ntdetect.com C:\
    • attrib -h -r -s C:\boot.ini del
    • C:\boot.ini
    • BootCfg /Rebuild
      • This might result in a damaged windows reappearing; but gives another chance of getting at the repair"
  • Setup will begin
  • Note: Do not reboot
  • Do not press any key to boot from CD when the message appears
  • Setup will install, but your applications and settings will remain intact
  • If you get files not found during the copying stage check the CD to be sure it is not damaged or is not dirty.
  • If the problem persists continue with the install by closing all the files not found message windows until setup finishes
  • Then once you have windows installed run SFC /SCAN NOW to replace damaged or missing files
  • Reapply updates or service packs applied since initial Windows XP installation. Please note that a Repair Install from the Original install XP CD will remove SP 1/SP 2 and service packs will need to be reapplied

Ntkrnlmp.exe Could Not Be Loaded Error Code 7
Error Message When you install Windows XP, you may receive the following error message:
• ntkrnlmp.exe could not be loaded Error Code 7
• The file I386\L_intl.nlf could not be loaded. The error code is 7. As a result, you cannot install Windows.
Solution
• Solution 1
  • Remove the Faulty RAM
  • Remove the memory modules that are installed in the computer.
  • Note: You must leave enough RAM for the computer to start and run Windows.
• Solution 2
  • Restore the Default BIOS Settings
  • Warning: This procedure may involve changing the computer's complementary metal oxide semiconductor (CMOS) settings and altering the computer's BIOS. Incorrect changes to the BIOS of your computer can result in serious problems. Change the computer's CMOS settings at your own risk. To resolve this behavior, restore the computer's BIOS to its default settings. For information about the correct BIOS settings for the computer and about how to check and change these settings, see the computer documentation or contact the manufacturer of the computer. Additionally, to confirm that the computer's BIOS is current, contact the computer manufacturer to inquire about the latest BIOS update that is available for the computer.
• Solution 3
  • Perform a clean installation of Windows XP
  • Insert the Windows XP CD-ROM into your CD-ROM or DVD-ROM drive
  • If Windows automatically detects the CD-ROM, click Install Windows to start the Windows XP Setup Wizard.
  • If Windows does not automatically detect the CD-ROM, click Start
  • Click Run
  • Type in
    CD-ROM drive letter:\setup.exe
  • Click OK
  • Press Enter
  • Click New Installation
  • Click Next
  • Follow the instructions on your screen.
  • When you receive the "Press F6 to load SCSI/Raid Drivers" prompt, press F7 to bypass Advanced Configuration and PowerInterface (ACPI) detection.
  • Finish the installation of Windows XP.

Error Code: 0x80070002" error message cites license-checking issue after upgrade on Dell computer
• Note: This issue can be caused by any software that changes the default security provider. It is not limited to Dell computers or the Dell Assistant software.
  Error Message
  • When you start Microsoft Windows XP, you may receive the following error message:
    A problem is preventing Windows from accurately checking the license for this computer. Error code: 0x80070002.
  Cause
  • This issue can occur if one of the following conditions is true:
    • The default security provider in Windows XP has been changed.
    • The system drive letter has changed.
    • The security provider issue has been reported with Dell computers on which the Dell Assistant software is installed.
  Solution
  • Use the appropriate method.
    • Reset the Default Security Provider in Windows XP
      • To reset the default security provider in Windows XP, delete the relevant keys in the Windows registry.
      • Start the computer
      • Press the F8 key during startup to start the computer in Safe mode
      • Click Start
      • Click Run
      • Type in
        Regedt32.exe
      • Delete the following keys in the Windows registry
        HKEY_USERS\.DEFAULT\Software\Microsoft\Cryptography\Providers
        HKEY_USERS\S-1-5-20\Software\Microsoft\Cryptography\Providers
      • Close Registry Editor
      • Restart the computer
    • Reset the Drive Letter of the System Drive
      • Undo the action that changed the drive letter of the system drive.
      • If you can run Registry Editor, update the drive letter for the system drive in the Windows Registry
      • Click Start
      • Click Run
      • Type in
        Regedt32.exe
      • Open the following key in the Windows registry:
        HKLM\Software\Microsoft\Cryptography\Defaults\Provider
      • In each key under the Provider key, change the drive letter in the ImagePath value setting to match the new drive letter for the system drive.
      • Close Registry Editor
      • Restart the computer
    
    
  Simple Way to Reinstall IE
  • This is also associated with the following Error Messages
    Error: The specified module could not be found.
    URL: res://c:\windows\system32\shdoclc.dll\preview.dlg
  • Make sure ie.inf exists in c:\windows\inf directory
  • Browse to the file ie.inf located at c:\windows\inf
  • Right click the file
  • Click install
  • This is a hidden file so make sure you have your computer set to show all files.